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- Tasks: Provide top-notch customer support for IoT devices and troubleshoot issues.
- Company: Join Airedale Group, the UK's leading provider for commercial kitchen solutions.
- Benefits: Enjoy a competitive salary, full-time hours, and career progression opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation in the catering industry.
- Qualifications: Experience in customer support, strong Excel skills, and familiarity with IoT devices preferred.
- Other info: Work in a fast-paced environment with a chance to grow your career.
The predicted salary is between 30000 - 42000 £ per year.
The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we offer the complete end-to-end solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK.
We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred.
Details: Competitive Salary, Full time, Permanent, Career progression.
Key Responsibilities:
- Handle customer queries related to IoT devices, connectivity, and software via Zendesk.
- Troubleshoot and resolve IoT-related technical issues, escalating when necessary.
- Document interactions and update knowledge base articles to assist users.
- Collaborate with internal teams, including engineering and triage, to ensure prompt issue resolution.
- Monitor IoT and kitchen appliance system performance and report on key metrics.
- Assist in customer onboarding and training on IoT system usage.
- Proactively identify any issues within the data and maintain tracking of customer issues.
- Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty.
Experience Required:
- Experience in a customer support or technical support role.
- Strong Excel user.
- Good analytical skills.
- Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous.
- Proficiency with customer support tools (e.g., Zendesk).
- Excellent problem-solving and communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Familiarity with the catering industry sector and commercial kitchen appliances is beneficial.
The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression.
IoT Customer Support in Weymouth, Dorset employer: Airedale Catering Equipment Group Limited T/A The Airedale Group
Contact Detail:
Airedale Catering Equipment Group Limited T/A The Airedale Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IoT Customer Support in Weymouth, Dorset
✨Tip Number 1
Familiarise yourself with the latest IoT technologies and trends, especially those related to commercial kitchen appliances. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by troubleshooting common issues related to IoT devices. You can find online forums or communities where these topics are discussed, which will prepare you for real-life scenarios you might face in the job.
✨Tip Number 3
Network with professionals in the catering and hospitality industry. Attend relevant events or join online groups to connect with others who may provide insights or even referrals for the position at Airedale Group.
✨Tip Number 4
Get comfortable using customer support tools like Zendesk. Familiarity with these platforms will give you an edge, as you'll be able to hit the ground running and show that you're ready to contribute from day one.
We think you need these skills to ace IoT Customer Support in Weymouth, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any familiarity with IoT devices or the catering industry. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of IoT technologies. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to troubleshoot and resolve technical issues.
Showcase Relevant Skills: In your application, emphasise your proficiency with customer support tools like Zendesk and your strong Excel skills. Provide examples of how you've used these tools in previous roles to enhance customer satisfaction.
Highlight Collaborative Experience: Since the role involves working with internal teams, mention any past experiences where you collaborated with others to solve problems or improve processes. This will demonstrate your ability to work effectively in a fast-paced environment.
How to prepare for a job interview at Airedale Catering Equipment Group Limited T/A The Airedale Group
✨Know Your IoT Basics
Make sure you brush up on your knowledge of IoT devices and connectivity options like WiFi and 4G/LTE. Being able to discuss these topics confidently will show that you're well-prepared and understand the technical aspects of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you’ve gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with the Catering Industry
Since the role involves commercial kitchen appliances, having a basic understanding of the catering industry will be beneficial. Research common appliances and their functions to demonstrate your interest and readiness to engage with clients.
✨Practice Problem-Solving Scenarios
Think of potential troubleshooting scenarios you might face in the role and how you would approach them. This will not only prepare you for questions during the interview but also showcase your analytical skills and ability to think on your feet.
