At a Glance
- Tasks: Manage reception, greet guests, and provide outstanding customer service.
- Company: Join AIRE, London's Spa of the Year for three consecutive years!
- Benefits: Earn £13.41/hour, plus tips and weekend bonuses.
- Other info: Flexible shifts with career progression and employee perks.
- Why this job: Be part of a welcoming team in a magical environment.
- Qualifications: Hospitality experience and excellent interpersonal skills required.
The predicted salary is between 27800 - 27800 £ per year.
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible for managing the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key responsibilities:
- Greeting, welcoming, and escorting the guests to the different rooms.
- Answering incoming calls and emails.
- Addressing questions and complaints.
- Servicing of amenities during the waiting time.
- Creating sales opportunities, promoting and upselling.
Who you are:
- Experience in the hospitality industry.
- Professional English level is required.
- You are completely customer-oriented and have excellent interpersonal skills.
- Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
Shift patterns:
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 7:00 AM and end at 11:30 PM.
- Shifts are a maximum of 8.5 hours (including break).
- Operating days are Monday to Sunday, including bank holidays.
Why you should join us:
- Permanent contract and 26 working hours.
- Hourly rate: Your hourly rate will be £13.41.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays. In addition, you can earn tips.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen perks: Access to coffee and fruits at our canteen.
- Referral program: Get rewarded for referring potential colleagues.
- Pension contribution: AIRE will contribute to your pension scheme.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About us:
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities. At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.
The London venue:
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Receptionist employer: AIRE Ancient Baths
AIRE Ancient Baths in London is an exceptional employer, offering a unique opportunity to be part of a luxurious guest experience team in the heart of Covent Garden. With a strong focus on employee well-being, we provide competitive pay, flexible working hours, and a range of benefits including discounts on experiences and gym access, fostering a supportive and enriching work culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AIRE Ancient Baths. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AIRE Ancient Baths
Don't be shy about reaching out to AIRE Ancient Baths directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AIRE Ancient Baths and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AIRE Ancient Baths
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
