At a Glance
- Tasks: Manage reception, greet guests, answer calls, and promote services with a friendly attitude.
- Company: Join AIRE, London's Spa of the Year 2023-2025, in a vibrant team.
- Benefits: Earn £13.41/hour, plus tips, discounts, and flexible pay options.
- Other info: Enjoy a welcoming environment with perks like gym access and birthday gifts.
- Why this job: Be part of a unique relaxation experience and enjoy career progression opportunities.
- Qualifications: Hospitality experience and excellent customer service skills required.
The predicted salary is between 27800 - 27800 £ per year.
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible for managing the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key Responsibilities
- Greeting, welcoming, and escorting the guests to the different rooms.
- Answering incoming calls and emails.
- Addressing questions and complaints.
- Servicing of amenities during the waiting time.
- Creating sales opportunities, promoting and upselling.
Who You Are
- Experience in the hospitality industry.
- Professional English level is required.
- You are completely customer-oriented and have excellent interpersonal skills.
- Your schedule is flexible.
Shift Patterns
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 7:00 AM and end at 11:30 PM.
- Shifts are a maximum of 8.5 hours (including break).
- Operating days are Monday to Sunday, including bank holidays.
Why You Should Join Us
- Permanent contract and working hours.
- Hourly rate: Your hourly rate will be £13.41.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays. In addition, you can earn tips.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen perks: Access to coffee and fruits at our canteen.
- Referral program: Get rewarded for referring potential colleagues.
- Pension contribution: AIRE will contribute to your pension scheme.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About Us
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities. At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.
The London Venue
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Receptionist (16 hours weekly) employer: AIRE Ancient Baths
AIRE Ancient Baths is an exceptional employer, offering a permanent contract with flexible working hours and a competitive hourly rate of £13.41, plus additional pay for weekends and bank holidays. Our inclusive work culture fosters team spirit and provides ample opportunities for career progression, alongside unique benefits such as discounts on AIRE experiences, complimentary gym access, and a birthday gift experience. Located in the vibrant Covent Garden district, our London venue not only offers a stunning work environment but also a chance to be part of a globally recognised brand dedicated to relaxation and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (16 hours weekly)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AIRE and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their amazing atmosphere.
✨Tip Number 2
Practice your customer service skills! Since the role is all about outstanding service, think of examples from your past experiences where you went above and beyond for a guest. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality setting. Make sure you look polished and professional when you arrive for your interview – it shows you care about the role and the company.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Receptionist (16 hours weekly)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in the hospitality industry. Focus on customer service skills and any relevant roles you've had that showcase your ability to manage front desk activities with a friendly attitude.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you the perfect candidate for the Receptionist position at AIRE.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at AIRE Ancient Baths
✨Know the Company Inside Out
Before your interview, take some time to research AIRE Ancient Baths. Understand their values, services, and what makes them unique in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your interpersonal skills and how you handle complaints or difficult situations with a friendly attitude.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as managing front desk activities or upselling services. Think about how you would greet guests, manage calls, and create sales opportunities. Practising these scenarios can give you confidence during the interview.
✨Flexibility is Your Friend
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Show that you’re willing to adapt to the rotating schedule and highlight any previous experience working varied hours. This will demonstrate your commitment to the role and the team.
