At a Glance
- Tasks: Manage reception, greet guests, handle calls, and create sales opportunities.
- Company: Join AIRE, London's Spa of the Year for three consecutive years!
- Benefits: Earn £13.41/hour, plus tips and weekend bonuses; enjoy 30% off AIRE experiences.
- Other info: Flexible shifts with career progression and inclusive work culture.
- Why this job: Be part of a welcoming team in a magical atmosphere while gaining valuable experience.
- Qualifications: Hospitality experience and excellent customer service skills required.
The predicted salary is between 27800 - 27800 £ per year.
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible for managing the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key Responsibilities
- Greeting, welcoming, and escorting the guests to the different rooms.
- Answering incoming calls and emails.
- Addressing questions and complaints.
- Servicing of amenities during the waiting time.
- Creating sales opportunities, promoting and upselling.
Who You Are
- Experience in the hospitality industry.
- Professional English level is required.
- You are completely customer-oriented and have excellent interpersonal skills.
- Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
Shift Patterns
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 7:00 AM and end at 11:30 PM.
- Shifts are a maximum of 8.5 hours (including break).
- Operating days are Monday to Sunday, including bank holidays.
Why You Should Join Us
- Permanent contract and working hours.
- Hourly rate: Your hourly rate will be £13.41.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays. In addition, you can earn tips.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen perks: Access to coffee and fruits at our canteen.
- Referral program: Get rewarded for referring potential colleagues.
- Pension contribution: AIRE will contribute to your pension scheme.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About Us
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities. At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.
The London Venue
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Receptionist (16 hours weekly) in London employer: AIRE Ancient Baths
AIRE Ancient Baths is an exceptional employer, offering a permanent contract with flexible working hours and a competitive hourly rate of £13.41, plus additional pay for weekends and bank holidays. Our inclusive work culture fosters team spirit and provides ample opportunities for career progression, alongside unique benefits such as discounts on AIRE experiences, complimentary gym access, and a birthday gift experience. Located in the enchanting Covent Garden district of London, you will be part of a welcoming environment that values every employee's contributions and backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (16 hours weekly) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AIRE and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their amazing atmosphere.
✨Tip Number 2
Practice your customer service skills! Since the role is all about outstanding service, think of examples from your past experiences where you've gone above and beyond for a guest. We want to hear those stories during your chat with us!
✨Tip Number 3
Be flexible and open-minded! With shifts that can vary from mornings to evenings, showing that you're adaptable will make you stand out. Let us know how your schedule can fit into our rota when you apply through our website.
✨Tip Number 4
Show off your personality! AIRE values a friendly and courteous attitude, so don’t be afraid to let your true self shine during the interview. We’re looking for someone who can bring warmth and positivity to our reception area!
We think you need these skills to ace Receptionist (16 hours weekly) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and courteous attitude that matches our vibe at AIRE.
Tailor Your Experience:Make sure to highlight your experience in the hospitality industry. We’re looking for someone who’s customer-oriented, so share specific examples of how you've provided outstanding service in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AIRE.
How to prepare for a job interview at AIRE Ancient Baths
✨Know the Company
Before your interview, take some time to research AIRE and its unique offerings. Familiarise yourself with their history, values, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Receptionist, outstanding customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a complaint effectively. Highlighting these moments will demonstrate your customer-oriented mindset and interpersonal skills.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and your flexibility with shifts. Practising your responses will help you feel more confident and articulate during the interview. Remember, they want to see how you handle real-life scenarios!
✨Dress the Part
First impressions matter, especially in a hospitality role. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
