At a Glance
- Tasks: Lead our London facility, ensuring top-notch operations and guest satisfaction.
- Company: Join AIRE, a unique luxury hospitality experience in Covent Garden.
- Benefits: Competitive salary, bonus scheme, pension contributions, and 30% off experiences.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of a dynamic team and make a real impact in luxury hospitality.
- Qualifications: 3-4 years in luxury hospitality, strong communication, and problem-solving skills.
The predicted salary is between 35000 - 40000 £ per year.
The role involves being responsible for guaranteeing the well functioning of our London facility. We look for a manager who leads by example and contributes to daily activities in addition to administration and managerial tasks.
Key responsibilities:
- Ensure full compliance with operating controls, policies, procedures, and service standards.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Hold regular briefings and meetings with employees and heads of departments.
- Handle complaints and oversee the service procedures.
- Monitor closely the reports on a daily basis and take decisions accordingly.
- Help the procurement of operating supplies and equipment.
- Contract third-party vendors for essential equipment and services.
- Coordinate head of departments for the execution of all activities and functions.
- Oversee and manage all departments and work closely with the head of departments on a daily basis.
- Be accountable to department heads and take ownership of all guest complaints.
- Be responsible for safeguarding the quality of operations.
- Responsible for handling legal actions, ensuring health & safety regulations are followed, as well as fire regulations and other legal requirements.
You will be delighted with our place in London, located in the Covent Garden district, where the antique house of James Matthew Barrie, the Peter’s Pan author, has been given a new lease of life and now is part of the magical AIRE atmosphere. It is an exciting opportunity to join our team in London, come and join the AIRE experience!
Who you are:
- 3 to 4 years prior experience in a similar position within Luxury hospitality.
- You have an advanced level of English.
- Strong communication skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Problem-solving mentality, with a focus on finding solutions.
- Detail-oriented, ensuring accuracy and precision in all tasks.
- You are completely customer-oriented and have excellent interpersonal skills.
- You have good conflict management skills, you are assertive and cooperative.
- Flexible and able to work nights, holidays, and weekends.
What we offer to you:
- Competitive salary.
- Bonus Scheme.
- Permanent contract.
- AIRE will contribute to the pension scheme and vacation.
- AIRE gift experience on your birthday.
- 30% off in all our experiences.
- Be part of an engaged, hard-working, and united team.
Operations Manager in London employer: AIRE Ancient Baths
AIRE Ancient Baths in London is an exceptional employer, offering a unique opportunity to be part of a luxurious guest experience team in the heart of Covent Garden. With a strong focus on employee well-being, we provide competitive pay, flexible working hours, and a range of benefits including discounts on experiences and gym access, fostering a supportive and enriching work culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AIRE Ancient Baths. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AIRE Ancient Baths
Don't be shy about reaching out to AIRE Ancient Baths directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AIRE Ancient Baths and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AIRE Ancient Baths
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
