At a Glance
- Tasks: Provide excellent customer service and maintain cleanliness in the locker room area.
- Company: Join AIRE Ancient Baths, London's Spa of the Year 2023 and 2024.
- Benefits: Earn £12.58 per hour, plus tips and weekend bonuses.
- Other info: Flexible shifts with career progression opportunities and a fun work environment.
- Why this job: Be part of a welcoming team and enjoy discounts on AIRE experiences.
- Qualifications: 1 year of experience in a similar role and strong customer service skills.
The predicted salary is between 26000 - 27000 £ per year.
Join to apply for the Full Time Locker Attendant (3 months contract) role at AIRE Ancient Baths. AIRE is looking for a Housekeeper to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for providing excellent customer service to our guests in the lockers and executing different defined tasks related to housekeeping activities. This role is a full-time fixed term contract for three months. The ideal start date would be from the 20th of October 2025 until the end of January 2026.
Key responsibilities:
- Guarantee the comfort of our clients in the locker room area, providing them with outstanding customer service by demonstrating a friendly and courteous attitude.
- Assist guests with the lockers and address any queries.
- Clean the locker room and ensure that it is always tidy, organised, and ready to welcome guests.
- Wash and fold laundry and ensure that you always have enough stock ready to survive one day if the machine breaks down.
- Ensure the staff canteen, manager's office, and kitchen are always tidy and rubbish is removed daily.
- Maintain cleanliness in all public toilets and ensure they are fully stocked at all times.
Who you are:
- You have 1 year prior experience in a similar position.
- You have an advanced level of English.
- You are completely customer-oriented, and you have excellent interpersonal skills.
- Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends, and bank holidays.
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 6:30 AM and end at 11:30 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.
Why you should join us:
- Permanent contract and working hours.
- Hourly rate: £12.58.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays and 10% supplement pay for overtime. In addition, you can earn tips.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee Benefits & Saving Platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhance maternity and paternity pay and time off.
- Birthday Gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen Perks: Access to coffee and fruits at our canteen.
- Referral Program: Get rewarded for referring potential colleagues.
- Pension Contribution: AIRE will contribute to your pension scheme.
- Inclusive Work Environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About us:
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities. At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Upper East Side and Toronto facilities.
The London venue: You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Full Time Locker Attendant (Contract until end of January) in London employer: AIRE Ancient Baths
AIRE is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. As a Front Desk Manager, you will benefit from career progression opportunities, a permanent contract, and unique perks such as a birthday gift experience and discounts on AIRE services worldwide. Join our dedicated team where your contributions are valued, and enjoy a supportive environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Locker Attendant (Contract until end of January) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AIRE Ancient Baths. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AIRE Ancient Baths before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Full Time Locker Attendant (Contract until end of January) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AIRE Ancient Baths:Your cover letter is your chance to shine! Tell us why you want to work at AIRE Ancient Baths specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AIRE Ancient Baths!
How to prepare for a job interview at AIRE Ancient Baths
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
