At a Glance
- Tasks: Manage the front desk team and ensure an exceptional guest experience.
- Company: Join AIRE, a unique relaxation experience in a welcoming environment.
- Benefits: Permanent contract, pension contributions, discounts, and extra holiday days.
- Other info: Inclusive culture with career progression opportunities and complimentary gym access.
- Why this job: Be part of an exciting project in a dynamic hospitality setting.
- Qualifications: 2 years' experience in hospitality and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
The role: At AIRE we are looking for a Front Desk Manager to join our London team. The Front Desk Manager is a key role in order to ensure a smooth operation while taking care of our guest's experience. Reporting to the site's Director, the Front Desk Manager will be responsible for managing all the Front desk, as well as helping the team to deliver their best performance each day in order to guarantee excellence in our service.
We give high importance to our customer experience so you will solve customer needs and complaints, working closely with all AIRE departments. Develop the Front Desk protocols in accordance with the current ones. Recruit, train, and coordinate the front desk team; as well as manage the workload, rota, holidays, and absences. Create sales opportunities and promote upselling. Keep tracking of all the front desk stock and order the material needed.
Whom are we looking for?
- At least 2 years' prior experience in a similar position.
- You have experience working within hospitality operations.
- You are an executor and know how to kick off new protocols or activities.
- It's important for you to work in a team and cultivate a collaborative work environment; you have a positive attitude.
- You have excellent English skills.
- You are a great communicator, completely customer-oriented with noticeable commercial expertise.
- You are flexible and able to work nights, holidays, and weekends when needed.
- You possess the right to work in the UK.
What we offer to you:
- Permanent contract.
- Pension contribution: AIRE will contribute to your pension scheme.
- Career progression: Explore career progression opportunities within our team.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Enhanced maternity and paternity pay and time off.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About Us: AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE, we are proud to have an international presence with 10 established centers: NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, Vallromanes, Toronto. We are looking towards the future with the soon-to-be-opened Los Angeles and Madrid facilities. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.
Front Desk Manager in London employer: AIRE Ancient Baths
AIRE is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. As a Front Desk Manager, you will benefit from career progression opportunities, a permanent contract, and unique perks such as a birthday gift experience and discounts on AIRE services worldwide. Join our dedicated team where your contributions are valued, and enjoy a supportive environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AIRE Ancient Baths. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AIRE Ancient Baths
Don't be shy about reaching out to AIRE Ancient Baths directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AIRE Ancient Baths and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AIRE Ancient Baths
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
