At a Glance
- Tasks: Manage reception, greet guests, and provide outstanding customer service.
- Company: Join AIRE, London's Spa of the Year 2023 and 2024.
- Benefits: Earn £13.41 per hour, plus weekend and bank holiday bonuses.
- Other info: Enjoy discounts, complimentary gym access, and a vibrant team culture.
- Why this job: Flexible shifts with career progression and amazing employee perks.
- Qualifications: Experience in hospitality and excellent customer service skills.
The predicted salary is between 27800 - 27800 £ per year.
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for managing the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key responsibilities:
- Greeting, welcoming, and escorting the guests to the different rooms.
- Answering incoming calls and emails.
- Addressing questions and complaints.
- Servicing of amenities during the waiting time.
- Creating sales opportunities, promoting and upselling.
Who you are:
- Experience in the hospitality industry.
- Professional English level is required.
- You are completely customer-oriented and have excellent interpersonal skills.
- Your schedule is flexible.
Shift patterns:
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 7:00 AM and end at 11:30 PM.
- Shifts are a maximum of 8.5 hours (including break).
- Operating days are Monday to Sunday, including bank holidays.
Why you should join us:
- Permanent contract and working hours.
- Hourly rate: Your hourly rate will be £13.41.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform.
- Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen perks: Access to coffee and fruits at our canteen.
- Referral program: Get rewarded for referring potential colleagues.
- Pension contribution: AIRE will contribute to your pension scheme.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
The London venue: You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Receptionist (Zero-Hours) employer: AIRE Ancient Baths Copenhagen
AIRE is an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, where you can be part of a team that has earned accolades as London’s Spa of the Year for two consecutive years. With flexible working hours, competitive pay, and numerous employee benefits including discounts on AIRE experiences and complimentary gym access, we prioritise your growth and well-being while fostering an inclusive environment that values every team member's contributions.
Contact Details:
AIRE Ancient Baths Copenhagen Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Zero-Hours)
✨Tip Number 1
Get to know the company culture! Before your interview, check out AIRE's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the AIRE team.
We think you need these skills to ace Receptionist (Zero-Hours)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and courteous attitude that matches our vibe at AIRE.
Tailor Your Experience:Make sure to highlight your experience in the hospitality industry. We’re looking for someone who’s customer-oriented, so share specific examples of how you've provided outstanding service in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re busy managing a spa, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AIRE.
How to prepare for a job interview at AIRE Ancient Baths Copenhagen
✨Know the Venue
Before your interview, take some time to research AIRE and its unique offerings. Familiarise yourself with the Covent Garden location and the spa's atmosphere. This will not only impress your interviewers but also help you understand how to align your customer service skills with their brand.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in the hospitality industry. Prepare specific examples of how you've handled customer interactions, resolved complaints, or created sales opportunities. This will demonstrate your suitability for the receptionist role and your ability to provide outstanding service.
✨Practice Professional Communication
Since a professional level of English is required, practice your communication skills before the interview. You might want to rehearse common interview questions and answers, focusing on clarity and friendliness. This will help you convey your customer-oriented attitude effectively.
✨Flexibility is Key
Given the flexible shift patterns, be prepared to discuss your availability openly. Highlight your willingness to work various shifts, including weekends and bank holidays. This shows that you're adaptable and ready to meet the needs of the team and the guests.
