At a Glance
- Tasks: Manage reception, greet guests, handle calls, and promote services with a friendly attitude.
- Company: Join AIRE, London's Spa of the Year 2023 and 2024, in a vibrant team.
- Benefits: Earn £13.41/hour, enjoy 30% off experiences, gym access, and flexible pay options.
- Other info: Flexible shifts, inclusive environment, and extra holiday based on service.
- Why this job: Be part of a magical atmosphere while developing your career in hospitality.
- Qualifications: Experience in hospitality and excellent customer service skills required.
The predicted salary is between 27800 - 27800 £ per year.
AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for managing the reception area, coordinating all the front desk activities in your shift with outstanding customer service by demonstrating a friendly and courteous attitude.
Key responsibilities:
- Greeting, welcoming, and escorting the guests to the different rooms.
- Answering incoming calls and emails.
- Addressing questions and complaints.
- Servicing of amenities during the waiting time.
- Creating sales opportunities, promoting and upselling.
Who you are:
- Experience in the hospitality industry.
- Professional English level is required.
- You are completely customer-oriented and have excellent interpersonal skills.
- Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
Shift patterns:
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 7:00 AM and end at 11:30 PM.
- Shifts are a maximum of 8.5 hours (including break).
- Operating days are Monday to Sunday, including bank holidays.
Why you should join us:
- Permanent contract and working hours.
- Hourly rate: Your hourly rate will be £13.41.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee benefits & saving platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen perks: Access to coffee and fruits at our canteen.
- Referral program: Get rewarded for referring potential colleagues.
- Pension contribution: AIRE will contribute to your pension scheme.
- Inclusive work environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
The London venue:
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Receptionist (Zero-Hours) in London employer: AIRE Ancient Baths Copenhagen
AIRE is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London’s Covent Garden. With flexible working hours, competitive pay, and numerous employee benefits including discounts on AIRE experiences and complimentary gym access, we prioritise your well-being and career growth. Join us to be part of a team that values your contributions and fosters a supportive environment where you can thrive.
Contact Details:
AIRE Ancient Baths Copenhagen Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Zero-Hours) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AIRE and its values. This will help you connect with the team and show that you're genuinely interested in being part of their amazing environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality setting. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Receptionist (Zero-Hours) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and courteous attitude that matches our vibe at AIRE.
Tailor Your Experience:Make sure to highlight your experience in the hospitality industry. We’re looking for someone who’s customer-oriented, so share specific examples of how you've provided outstanding service in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AIRE.
How to prepare for a job interview at AIRE Ancient Baths Copenhagen
✨Know the Company Inside Out
Before your interview, take some time to research AIRE and its unique offerings. Familiarise yourself with their services, especially what makes them stand out as London’s Spa of the Year. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences in hospitality where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond to make a guest's experience memorable.
✨Flexibility is Key
Since the role involves a rotating schedule, be ready to discuss your availability openly. Highlight your flexibility and willingness to work various shifts, including weekends and bank holidays. This shows that you're committed and ready to adapt to the needs of the team.
✨Practice Your Communication Skills
Given the importance of professional English in this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on articulating your thoughts well, as strong interpersonal skills are crucial for addressing guest inquiries and complaints effectively.
