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- Tasks: Create a warm atmosphere and deliver exceptional guest experiences at our luxury spa.
- Company: Join AIRE, London's Spa of the Year 2023 and 2024.
- Benefits: Earn £13.13 per hour, plus tips and weekend bonuses.
- Why this job: Be part of a team that values inclusivity and offers career progression.
- Qualifications: Experience in hospitality and excellent customer service skills required.
- Other info: Enjoy discounts on AIRE experiences and complimentary gym access.
The predicted salary is between 13 - 16 £ per hour.
AIRE is looking for a Bath Host to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for delivering a world-class experience to our guests. As part of the team in-charge of our baths area, the Baths Host is responsible for creating a warm and welcoming atmosphere, ensuring each guest feels special from the moment they arrive until their departure.
Key responsibilities:
- Manage the receiving of guests in our waiting area whilst communicating with the team in other departments.
- Greet our guests with a warm and genuine welcome.
- Conduct guided tours of the bath’s areas, highlighting key features and explaining the expectations around behaviour and rules.
- Address any guest queries.
- Servicing of amenities to guests.
Who you are:
- You have experience in the hospitality industry.
- Professional English is required.
- You are completely customer-oriented, and you have excellent interpersonal skills.
- Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
- The ideal candidate will be professional, personable, and dedicated to maintaining the high standards of service that define our luxury spa and thermal baths.
Shift patterns:
- Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
- Operating hours start at 6:30 AM and end at 11:15 PM. Shifts are a maximum of 8.5 hours (including break).
- While the centre operates Monday to Sunday, shifts for this position will be mainly scheduled on Fridays, Saturdays, and Sundays, including bank holidays.
Why you should join us:
- Permanent contract and 24 working hours per week.
- Hourly rate: Your hourly rate will be £13.13.
- Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays and, 25% supplement pay for overtime. In addition, you can earn tips.
- Career progression: Explore career progression opportunities within our team.
- Discounts: Benefit from 30% off our AIRE experiences worldwide.
- Complimentary gym access.
- Employee Benefits & Saving Platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
- Enhanced maternity and paternity pay and time off.
- Birthday Gift: Enjoy an AIRE experience on your birthday!
- Employee of the month benefits.
- Canteen Perks: Access to coffee and fruits at our canteen.
- Referral Program: Get rewarded for referring potential colleagues.
- Pension Contribution: AIRE will contribute to your pension scheme.
- Inclusive Work Environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
- Extra days holiday based on years of service.
About us:
AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities. At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Toronto, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Los Angeles facilities.
The London venue:
You will be delighted with our place in London, located in the Covent Garden district, where the townhouse of James Matthew Barrie, the author of Peter Pan, has been given a new lease of life and now is part of the magical AIRE atmosphere.
Bath Host employer: AIRE Ancient Baths Copenhagen
Contact Detail:
AIRE Ancient Baths Copenhagen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bath Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out AIRE's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their world-class experience.
✨Tip Number 2
Practice your warm welcome! As a Bath Host, you'll need to greet guests with genuine warmth. Try rehearsing your greeting with friends or family to make sure it feels natural and inviting. Remember, first impressions count!
✨Tip Number 3
Brush up on your communication skills! You'll be managing guest queries and conducting tours, so practice explaining things clearly and confidently. Maybe even role-play with a mate to get comfortable with the flow of conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity to join our amazing team!
We think you need these skills to ace Bath Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone who understands what it means to create a warm and welcoming atmosphere, so share specific examples of how you've done this in the past.
Be Professional Yet Approachable: While we appreciate professionalism, remember that this role is all about making guests feel special. Use a friendly tone in your application to show us you can balance professionalism with approachability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AIRE!
How to prepare for a job interview at AIRE Ancient Baths Copenhagen
✨Know the AIRE Experience
Before your interview, take some time to familiarise yourself with AIRE's unique offerings and the overall atmosphere they create. Understanding their spa philosophy and how they deliver a world-class experience will help you align your answers with their values.
✨Showcase Your Hospitality Skills
Since the role requires excellent interpersonal skills, be ready to share specific examples from your past experiences in hospitality. Think of situations where you went above and beyond for a guest or handled a challenging situation with grace.
✨Prepare for Shift Flexibility Questions
Given the rotating schedule, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work during peak times, such as weekends and bank holidays, to show that you're committed to being part of the team.
✨Emphasise Team Spirit
AIRE values a welcoming and inclusive work environment, so be sure to express your enthusiasm for teamwork. Share examples of how you've contributed to a positive team dynamic in previous roles, as this will resonate well with their company culture.
