At a Glance
- Tasks: Be the communication hub, supporting daily operations and ensuring smooth service cycles.
- Company: Join a growing group of specialist mechanical businesses in Princes Risborough.
- Benefits: Full-time hours with a supportive team and opportunities for long-term growth.
- Other info: Ideal for organised, proactive individuals looking to make an impact.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Proficiency in Microsoft Office and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Office-based (Princes Risborough)
Hours: Full-time, 40 hours per week (9:00am – 5:00pm, Monday–Friday)
About the Role
As a Service Administrator, you will be the central communications hub for our daily operations. You will provide critical administrative support to management, field engineers and customers, ensuring the day-to-day service and installation cycles run smoothly and efficiently. This is a key operational role within a growing group of specialist mechanical businesses.
Key Responsibilities
- Operational Support
- Undertake daily administrative tasks to support office, service and installation teams
- Helpdesk Management
- Act as the first point of contact for customers
- Provide professional support via phone, email and web enquiries
- Workflow & Scheduling
- Organise site visits and coordinate engineer schedules
- Support the implementation of new accounts and service contracts
- Documentation & Compliance
- Support invoicing, contract filing and extra works quotations
- Log completed works on the BESCA portal
- Maintain accurate records and documentation
- Logistics & Fleet
- Sign in materials and manage deliveries
- Check engineer timesheets and expenses for payroll processing
What You Need to Succeed
- Technical Skills
- Proficiency in Microsoft Office (Word & Excel)
- Experience using helpdesk or call management systems
- Communication
- Excellent written and verbal communication skills
- Professional and customer-focused approach
- Initiative
- Ability to work independently and use your own initiative
- Confidence to identify and upscale issues to management
- Pressure Management
- Positive attitude in a fast-paced environment
- Strong attention to detail and ability to maintain accuracy under pressure
We are looking for someone organised, proactive and reliable who wants to grow with the business long term. If you enjoy being at the centre of operations and supporting a busy engineering team, we’d love to hear from you. Please message us directly or send your CV to apply.
Service Administrator in Princes Risborough employer: Aircon Services
Fiveway Systems Ltd, trading as Aircon Services, is an excellent employer that values its employees by fostering a supportive and collaborative work culture in the heart of Princes Risborough. With opportunities for professional growth and development, our team enjoys a dynamic environment where every member plays a crucial role in delivering exceptional service. Join us to be part of a company that prioritises employee well-being and offers unique advantages such as flexible working arrangements and a strong commitment to teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Princes Risborough
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be the go-to person for customers and colleagues alike. Role-play common scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 3
Be proactive during interviews. Ask insightful questions about the role and the team dynamics. This shows you're not just looking for any job, but that you're keen on making a real impact in their operations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your interest and keep you fresh in their minds.
We think you need these skills to ace Service Administrator in Princes Risborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight your proficiency in Microsoft Office and any experience with helpdesk systems, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and customer-focused approach. Let us know why you’re excited about the role and how you can contribute to our team.
Be Professional Yet Personable:When applying, keep your tone professional but don’t be afraid to let your personality shine through. We want to see the real you, so feel free to express your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Aircon Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft Office and helpdesk systems is crucial, take some time to refresh your skills. Be prepared to discuss your experience with these tools and maybe even share examples of how you've used them effectively in past roles.
✨Practice Your Communication Skills
As a Service Administrator, you'll be the first point of contact for customers. Practise articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to get comfortable with common interview questions and scenarios.
✨Show Your Organisational Skills
During the interview, highlight your ability to stay organised and manage multiple tasks. You might want to prepare examples of how you've successfully coordinated schedules or managed documentation in previous jobs. This will demonstrate your proactive approach and reliability.
