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- Tasks: Support the service department by coordinating emergency callouts and managing administrative tasks.
- Company: Join Aircon Group, a leader in air-conditioning and refrigeration services.
- Benefits: Earn £18,053 annually, plus bonuses and 23 days holiday entitlement.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
- Other info: Flexible working hours with opportunities for personal growth.
The predicted salary is between 18053 - 18053 £ per year.
There is a job opportunity within Aircon Group to work within the service department, the post is for a Service Co-ordinator in the department administration team. You will be involved in ensuring the day-to-day operational administration of the service department meets Aircon company standards and provide the best air-conditioning and refrigeration support services to our customers.
Service Administrator day to day duties:
- Assist the Service Manager & Office Supervisor in ensuring the smooth running of the reactive response to emergency callouts from customers.
- Process all related administration tasks to completion in line with current procedures.
- Deal with customer reactive callouts received into Teesside Branch, prioritising callouts, logging into the service management applications following Aircon operational admin processes and co-ordination of works to engineers as required.
Service Administrator Hours & Salary:
- The hours of work are Tuesday - Friday 28hrs a week.
- Annual salary expectation £18,053.00.
- There is also a bonus scheme in place £100.00 per month paid on reaching monthly targets, total bonus achievable annually £1200.00.
- There will be 23 days holiday entitlement for full time 37hrs or prorate for reduced hours + bank holidays.
Below is Service Administrator job details outlined but not limited to as part of the role:
- Answer telephone.
- Manage online and paper filing systems.
- Develop and implement new administrative systems to improve processes.
- Assist in co-ordinating daily engineer service & maintenance work.
- Respond to customer enquiries.
- Create reports, monitor and input data into the company service management system to ensure processes, data and status are correct and up to date on engineer’s work.
- Communication with customers.
- Create risk assessments and method statements using applications for engineers’ schedules work.
Service Administrator will need to have:
- Excellent organizational and time-management skills.
- Good knowledge of Microsoft Office Suite (Word, Excel) and other commonly used office packages.
- Strong IT and typing skills.
- The ability to prioritise tasks and work under pressure.
- Able to work as a team or as an individual when required.
- The ability to manage your workload to meet deadlines.
- Excellent interpersonal, oral and written communication skills.
- Attention to detail.
- Flexibility and adaptability to changing workloads.
- A problem-solving approach to work.
- Good telephone manner.
- A familiarity with legislation in the areas of employment, equality and diversity and data protection - this is useful, but not essential.
Service Administrator in Thornaby-on-Tees employer: Aircon Group
Contact Detail:
Aircon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Thornaby-on-Tees
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and ability to handle pressure, as these are key for a Service Administrator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to show your enthusiasm and attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator in Thornaby-on-Tees
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your organisational skills and experience with Microsoft Office, as these are key for us at Aircon Group. We want to see how you can contribute to our service department!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your problem-solving skills and ability to manage workloads under pressure – we love that kind of attitude!
Show Off Your Communication Skills: Since communication is crucial in this role, make sure your application reflects your strong interpersonal skills. Whether it's through your writing style or how you present your experiences, let us see your excellent communication abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aircon Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the day-to-day duties and how they contribute to the overall success of the service department. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational and time-management skills, be prepared to discuss specific examples from your past experiences. Think of situations where you successfully managed multiple tasks or improved processes. This will demonstrate your ability to handle the demands of the job.
✨Brush Up on Your IT Skills
As a Service Administrator, you'll need to be comfortable with Microsoft Office Suite and other office applications. Make sure you can talk about your proficiency in these tools and provide examples of how you've used them in previous roles. If you have experience with service management systems, definitely mention that too!
✨Practice Your Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. Prepare for common interview questions and think about how you would respond to customer enquiries or handle difficult situations. This will help you convey your strong interpersonal skills during the interview.
