At a Glance
- Tasks: Support the service department by coordinating emergency callouts and managing administrative tasks.
- Company: Join Aircon Group, a leader in air-conditioning and refrigeration services.
- Benefits: Earn £18,053 annually, plus bonuses and 23 days holiday entitlement.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
The predicted salary is between 18053 - 18053 £ per year.
There is a job opportunity within Aircon Group to work within the service department, the post is for a Service Co-ordinator in the department administration team. You will be involved in ensuring the day-to-day operational administration of the service department meets Aircon company standards and provide the best air-conditioning and refrigeration support services to our customers.
Service Administrator day to day duties:
- Assist the Service Manager & Office Supervisor in ensuring the smooth running of the reactive response to emergency callouts from customers.
- Process all related administration tasks to completion in line with current procedures.
- Deal with customer reactive callouts received into Teesside Branch, prioritising callouts, logging into the service management applications following Aircon operational admin processes and co-ordination of works to engineers as required.
Service Administrator Hours & Salary:
- The hours of work are Tuesday - Friday 28hrs a week.
- Annual salary expectation £18,053.00.
- There is also a bonus scheme in place £100.00 per month paid on reaching monthly targets, total bonus achievable annually £1200.00.
- There will be 23 days holiday entitlement for full time 37hrs or prorate for reduced hours + bank holidays.
Below is Service Administrator job details outlined but not limited to as part of the role:
- Answer telephone.
- Manage online and paper filing systems.
- Develop and implement new administrative systems to improve processes.
- Assist in co-ordinating daily engineer service & maintenance work.
- Respond to customer enquiries.
- Create reports, monitor and input data into the company service management system to ensure processes, data and status are correct and up to date on engineer’s work.
- Communication with customers.
- Create risk assessments and method statements using applications for engineers’ schedules work.
Service Administrator will need to have:
- Excellent organizational and time-management skills.
- Good knowledge of Microsoft Office Suite (Word, Excel) and other commonly used office packages.
- Strong IT and typing skills.
- The ability to prioritise tasks and work under pressure.
- Able to work as a team or as an individual when required.
- The ability to manage your workload to meet deadlines.
- Excellent interpersonal, oral and written communication skills.
- Attention to detail.
- Flexibility and adaptability to changing workloads.
- A problem-solving approach to work.
- Good telephone manner.
- A familiarity with legislation in the areas of employment, equality and diversity and data protection - this is useful, but not essential.
Service Administrator in Stockton-on-Tees employer: Aircon Group
Aircon Group is an exceptional employer that prioritises employee well-being and professional growth within a supportive work culture. Located in Teesside, the company offers flexible working hours, a competitive salary with a bonus scheme, and ample holiday entitlement, ensuring a healthy work-life balance. With opportunities for skill development and a focus on teamwork, Aircon Group is dedicated to providing a rewarding environment for its Service Administrators.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aircon Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aircon Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aircon Group:Your cover letter is your chance to shine! Tell us why you want to work at Aircon Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aircon Group!
How to prepare for a job interview at Aircon Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
