At a Glance
- Tasks: Coordinate maintenance schedules and ensure seamless execution of tasks with clients and engineers.
- Company: Dynamic company in the HVAC industry focused on service excellence.
- Benefits: Enhanced holidays, birthday day off, performance bonuses, and professional development opportunities.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Join a fast-paced environment where your organisational skills can shine and make a real impact.
- Qualifications: Experience in a similar role, strong IT skills, and excellent multitasking abilities.
The predicted salary is between 30000 - 42000 £ per year.
Salary. Commensurate with education and experience
Overview
We are seeking a Service Delivery Coordinator who will be responsible for coordinating and overseeing the scheduling of routine maintenance works, ensuring alignment with our contractual agreements and client requirements. This role involves close coordination with clients, internal teams, and engineers to ensure seamless execution of maintenance tasks while meeting service level agreements and deadlines.
Location:Hull
Benefits: Enhanced Holidays, Birthday Day off, Long Service Awards, Enhanced Sick Pay, Cycle-to-work Scheme, Referral Scheme, Home Support and Health Cash Plans
What will you do….
- Coordinate with clients to schedule Planned Preventative Maintenance (PPM), remedial and reactive works, ensuring alignment with their availability.
- Prepare and compile comprehensive and detailed quotes for HVAC services
- Organise and oversee all site requirements, including access equipment, components, and necessary logistics.
- Prepare and coordinate RAMS (Risk Assessment Method Statements) for both clients and engineers, ensuring all safety and operational measures are in place.
- Allocate works to designated engineers, coordinating their schedules to meet deadlines.
- Monitor and track the progress of works to ensure completion within client KPIs, regularly updating schedules as needed.
- Following engineer attendance, manage the task status, upload all relevant reports, and process through in-house systems and client portals.
- Maintain and manage asset registers, ensuring all data is updated and accurate.
- Review completed work reports to identify discrepancies or queries and coordinate with the relevant parties to resolve them.
- Upload reports, ensuring compliance with both internal standards and client requirements within agreed KPIs.
- Raise and track purchase order requests and uplifts through internal systems and client portals.
- Upon work completion, produce and upload compliance certifications to internal systems and client portals, ensuring adherence to regulatory requirements.
- Ensure all tasks related to client portals are completed promptly to prevent delays in payments.
- Regularly review the quotation tracker and liaise with internal parties to ensure all deadlines are met and client-specific KPIs are maintained.
- Effectively prioritise and manage multiple tasks in a fast-paced environment.
- Maintain high levels of organisation.
- Take ownership of workload, demonstrating the ability to work independently and as part of a team.
- Carryout any additional duties when required.
Who are we looking for….
- Over two years of experience in a similar role, ideally within the HVAC/Gas industry
- Excellent IT skills including Microsoft Excel. The ability to transition between multiple inhouse systems and client portals (following training)
- Strong organisational skills with the ability to multitask and manage competing priorities
- Proven experience in managing your own workload and adjusting priorities as needed.
- Self-motivated and able to work using own initiative, ensuring high productivity and efficiency.
- You will be a highly organised individual who can demonstrate priorising your own workload
- An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times
- You will be able to build internal and external relationships, you will feel comfortable working within a team, but have the strength of conviction to ensure your clients requirements are prioritised
- An ability to work to tight deadline and quick turnaround times, ensuring all KPI’s are met
- An individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivity
The Package
- Competitive Salary & Performance Bonus Scheme
- Training and Continuous Professional Development
- Opportunities to progress within the business
- Long Service Rewards & Birthday off on us
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Service Delivery Co-ordinator employer: Airco Refrigeration and Air Conditioning Ltd
Airco is an excellent employer for Air Conditioning & Refrigeration Service Engineers in the Midlands, offering a supportive and progressive work environment that prioritises employee growth and development. With benefits such as enhanced holidays, a birthday day off, and a bike-to-work scheme, we ensure our team members feel valued and motivated. Join us to work with a prestigious client base across various sectors while enjoying a culture that fosters innovation and collaboration.
Contact Details:
Airco Refrigeration and Air Conditioning Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC or service delivery sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their needs, especially around scheduling and client coordination.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Coordinator, you'll need to liaise with clients and engineers. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant experience in coordinating maintenance works or managing schedules.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Delivery Coordinator role. Mention specific examples of how you've successfully managed workloads and met deadlines in the past.
Show Off Your IT Skills:Since excellent IT skills are crucial for this role, don’t forget to mention your proficiency with Microsoft Excel and any experience you have with in-house systems or client portals. We want to see that you can handle the tech side of things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Airco Refrigeration and Air Conditioning Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Delivery Coordinator role. Familiarise yourself with Planned Preventative Maintenance (PPM) and how it aligns with client needs. Brush up on your HVAC knowledge, as this will show you're serious about the industry.
✨Show Off Your Organisational Skills
During the interview, highlight your ability to juggle multiple tasks and manage competing priorities. Share specific examples from your past experience where you successfully coordinated schedules or managed workloads to meet tight deadlines.
✨Be a Team Player
Demonstrate your ability to build relationships with both clients and internal teams. Talk about times when you collaborated effectively to resolve issues or improve processes. This will show that you can work well in a team while still prioritising client requirements.
✨Ask Smart Questions
Prepare thoughtful questions about the company's service delivery processes and how they measure success. This not only shows your interest in the role but also gives you insight into their expectations and culture, helping you determine if it's the right fit for you.
