Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT team as an apprentice, supporting users and maintaining systems.
- Company: Airco Hull is a dynamic company focused on IT solutions and support.
- Benefits: Earn while you learn with hands-on experience and potential career progression.
- Why this job: Kickstart your IT career with expert guidance and real-world skills in a supportive environment.
- Qualifications: 5 GCSEs A*-C/9-4 required; tech-related studies are a plus.
- Other info: This is an apprenticeship, ideal for those new to the IT field.
Location: Airco Hull
Salary: £7.55 per Hour (National Minimum Apprentice Wage)
Hours/Weeks: 40 Hours per week/52 Weeks per year
Please note that this is an apprenticeship position. Therefore, applicants with more than six months of professional experience in a relevant role, or those holding relevant professional qualifications or a tech degree, will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About the Role
Are you looking to start your career in IT? We are seeking an enthusiastic and dedicated IT Support Apprentice to join our dynamic team. As part of our IT Department, you will gain hands-on experience supporting users—including office staff, engineers, and management—across multiple sites. Under expert guidance, you’ll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Key Responsibilities
As our IT Support Apprentice, you will:
- Assist with the installation, maintenance, and first-line repairs of ICT hardware including servers, computers, laptops, iPads, switches, Wi-Fi access points, and telephones.
- Support software installations, updates, and maintenance tasks.
- Help maintain and update the hardware and software database and inventory.
- Support the administration and security of our network systems, including managing group policies, user profiles/accounts, and email systems.
- Ensure technology systems comply with GDPR standards.
- Conduct regular ICT health checks of equipment and ensure safe maintenance standards.
- Assist with booking and managing the allocation of IT resources for office staff and engineers.
- Provide support during disaster recovery scenarios and in the maintenance of our CCTV system.
- Educate staff on best practices in using ICT resources and promote eSafety awareness.
- Monitor and assist in managing our telephone system and other communication tools.
- Support the purchasing process for consumables, equipment, software, and services.
- Aid in the recording and reporting of IT-related incidents.
Qualifications & Skills
- Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Desirable: you have studied a tech-related subject at Level 3 such as BTEC IT, A Level computer science, etc.
- Familiarity with Windows operating systems and the Microsoft Office Suite.
- Previous work experience is beneficial—even if not directly within IT.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a willingness to learn.
What We Offer
- Gain hands-on experience and valuable technical skills in a real-world IT environment.
- Work under the supervision of experienced IT professionals committed to your success.
- Continuous opportunities for learning, training, and career progression within a thriving company.
- Following a successful apprenticeship, you may have the opportunity to transition into a full-time role within our company, paving the way for a long-term career in IT.
#J-18808-Ljbffr
IT Support Apprentice employer: Airco Refrigeration and Air Conditioning Ltd
Contact Detail:
Airco Refrigeration and Air Conditioning Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tasks and terminology. Understanding the basics of hardware installation, troubleshooting, and network management will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Show your enthusiasm for learning by researching the latest trends in IT support. Being able to discuss new technologies or tools that could benefit the role will demonstrate your proactive attitude and genuine interest in the field.
✨Tip Number 3
Practice your problem-solving skills with real-world scenarios. You might be asked how you would handle specific IT issues, so being prepared with examples of how you've approached similar challenges can set you apart from other candidates.
✨Tip Number 4
Network with current IT professionals or apprentices. Engaging with others in the field can provide insights into the role and help you understand what employers are looking for, making you a more attractive candidate.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to IT support. Even if you don't have direct experience, emphasise your problem-solving abilities and willingness to learn.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the apprenticeship. Mention why you're interested in IT and how this role aligns with your career goals. Be sure to address the specific responsibilities mentioned in the job description.
Highlight Relevant Qualifications: Clearly list your GCSEs and any tech-related subjects you've studied. If you have any certifications or courses related to IT, make sure to include those as well to demonstrate your commitment to the field.
Show Your Enthusiasm: In your application, convey your eagerness to learn and grow within the IT field. Companies appreciate candidates who are passionate about technology and willing to take on challenges.
How to prepare for a job interview at Airco Refrigeration and Air Conditioning Ltd
✨Show Enthusiasm for IT
Make sure to express your genuine interest in IT during the interview. Talk about what excites you about technology and how eager you are to learn and grow in this field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss examples of how you've approached challenges in the past, even if they aren't directly related to IT. Highlight your ability to think critically and find solutions.
✨Familiarise Yourself with Common Tools
Brush up on basic knowledge of Windows operating systems and the Microsoft Office Suite. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company. This shows that you're engaged and serious about the opportunity, plus it gives you a chance to learn more about the team you'll be working with.
