At a Glance
- Tasks: Lead the Heating service team to ensure top-notch customer satisfaction and efficient contract delivery.
- Company: Join a dynamic company focused on quality and safety in the heating industry.
- Benefits: Enjoy enhanced holidays, birthday off, sick pay, and a bike-to-work scheme.
- Other info: Great opportunities for career progression and continuous professional development.
- Why this job: Make a real impact by managing a skilled team and ensuring high standards.
- Qualifications: Experience in a managerial role with technical knowledge in the Heating/Gas industry.
The predicted salary is between 50000 - 50000 £ per year.
As Heating Service Manager you will manage the effective performance of the Heating departments service & maintenance team, ensuring efficient contract delivery and customer satisfaction through meeting Airco’s quality, safety and commercial standards. This role requires technical and commercial proficiency and commercial gas qualifications, along with strong people skills and the ability to manage a dynamic workload through effective time management and prioritisation of tasks.
Location: Hull
Salary: Up to £50,000 per annum dependent on experience
Benefits: Enhanced Holidays, Birthday Day off, Long service awards, Enhanced sick pay, Bike to work scheme, referral scheme, Home support and Health cash plans.
Responsibilities
- Oversee the effective performance of the service delivery support Hub, working closely with the Hub Leader to support and motivate the team.
- Efficient planning and organisation of jobs and use of engineering resource.
- Ensure all customer SLA’s and KPI’s are achieved.
- Ensure Airco internal performance targets and KPI’s are achieved.
- Support the Hub in producing remedial works and maintenance quotations.
- Ensure compliance with RAMS & Health & Safety regulations and industry standards.
- Motivate, manage and support engineers.
- Conduct performance reviews and implement effective performance management strategies.
- Provide Technical support and guidance.
- Assist with recruitment and onboarding.
- Review warranty and recall work.
- Ensure Health and Safety standards are met.
Account Management
- Develop and build relationships with our clients.
- Attend client meetings and prepare necessary reports.
- Ensure quality assurance, profitability and customer satisfaction through ongoing monitoring and auditing.
Requirements
- Proven experience in similar managerial role.
- Experience and technical knowledge within the Heating/Gas Industry.
- Strong leadership, organisational and communication skills.
- Knowledge of Health and Safety regulations and compliance requirements.
- Commercial Gas qualifications.
The Package
- Company car.
- On-site parking.
- Referral programme.
- Sick pay.
- Training and Continuous Professional Development.
- Opportunities to progress within the business.
Heating Service Manager employer: Airco Refrigeration and Air Conditioning Ltd
Airco is an excellent employer for Air Conditioning & Refrigeration Service Engineers in the Midlands, offering a supportive and progressive work environment that prioritises employee growth and development. With benefits such as enhanced holidays, a birthday day off, and a bike-to-work scheme, we ensure our team members feel valued and motivated. Join us to work with a prestigious client base across various sectors while enjoying a culture that fosters innovation and collaboration.
Contact Details:
Airco Refrigeration and Air Conditioning Ltd Recruitment Team
