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For Companies At a Glance
- Tasks: Lead and motivate the Heating service team to ensure top-notch customer satisfaction.
- Company: Join Airco, a rapidly growing company focused on excellence and strong relationships.
- Benefits: Enjoy perks like enhanced leave, birthday off, health cash plan, and training opportunities.
- Why this job: Be part of a supportive family culture that values your growth and development.
- Qualifications: Experience in a managerial role within the Heating/Gas industry is essential.
- Other info: Opportunities for progression and a focus on employee well-being.
The predicted salary is between 42000 - 60000 £ per year.
About us:
Everything we do at Airco starts with people; our success is built on long term working relationships with our customers, employees and suppliers.
We are a rapidly growing company that pride ourselves in delivering excellence through service. We consider our employees to be part of our family and continually invest in their development so our business can grow. We also pride ourselves on customer satisfaction and aim to exceed the clients expectations at every step of the way.
Role:
As Heating Service Manager you will manage the effective performance of the Heating departments service & maintenance team, ensuring efficient contract delivery and customer satisfaction through meeting Airco’s quality, safety and commercial standards. This role requires technical and commercial proficiency and commercial gas qualifications, along with strong people skills and the ability to manage a dynamic workload through effective time management and prioritisation of tasks.
Responsibilities
Hub Service Delivery Team
- Oversee the effective performance of the service delivery support Hub, working closely with the Hub Leader to support and motivate the team.
- Efficient planning and organisation of jobs and use of engineering resource.
- Ensure all customer SLA’s and KPI’s are achieved.
- Ensure Airco internal performance targets and KPI’s are achieved.
- Support the Hub in producing remedial works and maintenance quotations.
- Ensure compliance with RAMS & Health & Safety regulations and industry standards.
- Motivate, manage and support engineers.
- Conduct performance reviews and implement effective performance management strategies.
- Provide Technical support and guidance.
- Assist with recruitment and onboarding.
- Review warranty and recall work.
- Ensure Health and Safety standards are met.
Account Management
- Develop and build relationships with our clients.
- Attend client meetings and prepare necessary reports.
- Ensure quality assurance, profitability and customer satisfaction through ongoing monitoring and auditing.
Requirements
- Proven experience in similar managerial role.
- Experience and technical knowledge within the Heating/Gas Industry.
- Strong leadership, organisational and communication skills.
- Knowledge of Health and Safety regulations and compliance requirements.
What you will get in return…
- Long Service Awards.
- Enhanced Annual Leave & Additional Leave.
- Birthday off on us.
- Referral Scheme.
- Enhanced Maternity, Paternity and Adoption Leave.
- Health Cash Plan.
- Free Eye Test.
- Trained Mental Health First Aiders.
- Cycle to Work Scheme.
- Training and Continuous Professional Development.
- Opportunities to Progress within the Company.
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Heating Engineer Manager employer: Airco Refrigeration and Air Conditioning Ltd
Contact Detail:
Airco Refrigeration and Air Conditioning Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer Manager
✨Tip Number 1
Network with professionals in the heating and gas industry. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Be prepared to discuss specific situations where you motivated your team or improved performance.
✨Tip Number 3
Familiarise yourself with Airco's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach and demonstrate that you're a good fit for their culture.
✨Tip Number 4
Prepare to discuss your technical knowledge and experience in the heating and gas industry. Be ready to explain how you ensure compliance with health and safety regulations and how you handle challenges in service delivery.
We think you need these skills to ace Heating Engineer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial roles within the Heating or Gas industry. Emphasise your leadership skills and any technical qualifications you possess that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams, met KPIs, and ensured customer satisfaction in previous positions.
Highlight Relevant Qualifications: Clearly list your commercial gas qualifications and any other certifications related to health and safety regulations. This will demonstrate your technical proficiency and compliance knowledge, which are crucial for the role.
Showcase Soft Skills: In your application, emphasise your strong people skills and ability to manage dynamic workloads. Provide examples of how you've motivated teams and handled performance reviews to illustrate your leadership capabilities.
How to prepare for a job interview at Airco Refrigeration and Air Conditioning Ltd
✨Showcase Your Leadership Skills
As a Heating Engineer Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and supported your colleagues to achieve their goals.
✨Understand the Technical Requirements
Make sure you're well-versed in the technical aspects of the heating and gas industry. Brush up on relevant regulations and standards, as well as any specific technologies or systems that Airco uses, so you can speak confidently about them during the interview.
✨Emphasise Customer Satisfaction
Airco prides itself on customer satisfaction, so be ready to discuss how you've ensured client happiness in previous roles. Share specific examples of how you've gone above and beyond to meet customer expectations and resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in this role and how you would handle them, particularly in relation to managing workloads and ensuring compliance with health and safety regulations.
