Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.The GTM Systems team owns the configuration, build, and governance of Aircall's Revenue technology stack with Salesforce at the center, with CPQ, billing integrations, and the broader lead-to-cash architecture surrounding it. The Staff BSA is the most senior individual contributor on the team, and the technical authority we hold the rest of the function against.This is a role for someone who reads a complex Salesforce org as a diagnostic puzzle. You'll own the hardest problems: legacy configurations, integration architecture, and the design decisions that sit at the intersection of Sales, Marketing Commerce, and Finance org. You'll partner closely with RevOps to translate business requirements into scalable solutions, and with the broader GTMS team to raise the standard of delivery.Key Responsibilities:Own end-to-end solution design and configuration for lead-to-cash workflows: opportunity management, quoting, order processing, contract lifecycle, and billing integrationsPartner with RevOps to translate business requirements into scalable Salesforce architecture; you run technical QA, RevOps and the requesting business owner sign off on business UATDefine and enforce system-level data quality standards: validation rules, dedupe logic, and field-level governance at the point of entryLead release management for the GTMS team: sandbox environments, deployment pipelines, change control, and rollbackServe as technical lead on integrations between Salesforce and adjacent systems, including billing platforms, marketing automation, data pipelines, and AI tooling with write-back requirementsConduct structured audits of existing Salesforce configurations, identify technical debt, and drive remediationMentor junior BSAs on the team, raising the standard of technical delivery and documentation practicesContribute to intake, triage, and delivery operations as the team scalesMinimum Qualifications:8+ years of hands-on experience in lead-to-cash systems, with Salesforce Sales Cloud as the primary platformDeep configuration expertise in Salesforce: objects, fields, page layouts, flows, validation rules, process automation, permission sets, and profilesDemonstrated ability to design solutions against business requirements — not just implement what you are handedExperience in B2B SaaS environments with complex quoting, subscription, or usage-based billing modelsComfortable working across the full delivery lifecycle: requirements, design, build, QA, deployment, and post-launch supportStrong working knowledge of data quality governance — you understand why bad data at the point of entry cannot be fixed downstreamAble to work autonomously, manage competing priorities, and communicate clearly to both technical and non-technical stakeholdersPreferred Qualifications:Salesforce CPQ (Steelbrick) configuration: product rules, pricing rules, quote templates, guided selling, and contract amendmentsSalesforce Advanced Approvals configuration and troubleshootingExperience with CPQ-to-billing integrations (Stripe, Zuora, or similar)Salesforce Administrator or Platform App Builder certificationExposure to revenue recognition workflows and their downstream implications in SalesforceWhy join us?ð Key moment to join Aircall in terms of growth and opportunitiesð ️ Our people matter, work-life balance is important at Aircallð Fast-learning environment, entrepreneurial and strong team spiritð 45+ Nationalities: cosmopolite & multi-cultural mindsetð¶ Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.Want to know more about candidate privacy? Find our Candidate Privacy Notice here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Staff Business Systems Analyst - GTM Systems employer: Aircall
Aircall is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. As a Sales Intern, you'll benefit from comprehensive training and mentorship, enabling you to grow your skills in B2B software sales while working alongside industry experts. With a focus on innovation and collaboration, Aircall offers a unique opportunity to thrive in a fast-paced environment, making it an ideal place for aspiring sales professionals.
