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- Tasks: Guide customers through onboarding and ensure their success with our platform.
- Company: Join a leading customer communications platform dedicated to innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1-3 years in a SaaS role with strong communication and organisational skills.
- Other info: Be part of a dynamic team focused on customer success.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer communications platform is seeking Customer Engineers to ensure successful onboarding for SMB/Core customers. The role encompasses delivering onboarding webinars, providing 1:1 support, and proactively monitoring customer health.
Candidates should have 1-3 years in a SaaS customer-facing role. Strong communication and organisational skills are essential, along with a keen understanding of tools like CRMs.
This is an excellent opportunity to join a growing company focused on customer success and innovation.
Scale Customer Onboarding Engineer employer: Aircall
Contact Detail:
Aircall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scale Customer Onboarding Engineer
✨Tip Number 1
Get to know the company inside out! Research their customer onboarding process and understand their platform. This will help you tailor your conversations during interviews and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can clearly explain complex concepts in simple terms. Try doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare a portfolio of past experiences where you've successfully onboarded customers or managed projects. This will give you concrete examples to discuss during interviews and demonstrate your ability to handle multiple tasks.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Scale Customer Onboarding Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scale Customer Onboarding Engineer role. Highlight your experience in SaaS customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your ability to convey complex ideas simply. Use clear and concise language in your application to demonstrate your organisational skills and attention to detail.
Highlight Relevant Experience: If you've delivered onboarding webinars or provided 1:1 support before, make sure to mention it! We love seeing candidates who have hands-on experience with customer health monitoring and CRM tools, so share those stories in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our innovative team focused on customer success!
How to prepare for a job interview at Aircall
✨Know Your Stuff
Make sure you understand the SaaS landscape and the specific customer communications platform the company uses. Brush up on your knowledge of CRMs and be ready to discuss how you've used them in previous roles.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to record yourself and refine your delivery.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer support experience. Think of specific examples from your past roles where you successfully onboarded customers or resolved issues, and be ready to share those stories.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. You might want to bring examples of how you've organised onboarding processes or tracked customer health in previous positions to illustrate your approach.
