At a Glance
- Tasks: Engage with customers, qualify leads, and support the sales team in a dynamic environment.
- Company: Join Aircall, a fast-growing unicorn redefining customer communications with AI technology.
- Benefits: Enjoy competitive salary, work-life balance, and opportunities for professional growth.
- Other info: Be part of a diverse team with over 45 nationalities, fostering a culture of inclusion.
- Why this job: Kickstart your sales career in a vibrant, collaborative team that values your input.
- Qualifications: Strong communication skills and a passion for learning are essential; customer-facing experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role: We are seeking a dedicated team player to join our London office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career.
Key Responsibilities:
- Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat.
- React quickly to sales leads via email, phone, and chat communication at a high volume.
- Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas.
- Highlight Aircall product features and business advantages to raise curiosity and interest.
- Assist UKI Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce.
- Continuously learn and uplevel skills and stay aware of industry trends.
All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the UKI market.
Qualifications:
- Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills.
- Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce.
- Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!
- A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!
- Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled.
- Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines.
- Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know.
- An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last.
Why join us?
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Sales Development Representative / Inbound SDR, UKI market employer: Aircall
Aircall is an exceptional employer that fosters a vibrant and collaborative work culture in its London office, where employees are encouraged to thrive in a fast-paced environment while maintaining a healthy work-life balance. With a strong focus on continuous learning and professional growth, Aircall offers competitive salaries and benefits, making it an ideal place for motivated individuals looking to kickstart their sales careers and be part of a diverse, multi-cultural team dedicated to redefining customer communications.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative / Inbound SDR, UKI market
✨Tip Number 1
Get to know Aircall and its products inside out! When you understand what we do and how we help our customers, you'll be able to communicate that passion during interviews. Plus, it shows you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate your experience and how it aligns with the Sales Development Representative role. Think about how your past roles have prepared you for this position and be ready to share those stories.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into the company culture but also helps you get your name out there. Who knows, a friendly chat could lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you top of mind and demonstrates your professionalism.
We think you need these skills to ace Sales Development Representative / Inbound SDR, UKI market
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application:Make sure to customise your application to fit the Sales Development Representative role. Highlight any relevant experience and skills that align with what we’re looking for, especially your customer-facing experience!
Show Off Your Communication Skills:Since this role is all about communication, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your excellent verbal and written communication skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aircall
✨Know the Product Inside Out
Before your interview, make sure you understand Aircall's product offerings and how they benefit customers. Familiarise yourself with the AI Voice Agent and other features, so you can confidently discuss how they help teams work smarter.
✨Showcase Your Customer-Facing Experience
Highlight any previous roles where you've interacted with customers, whether in sales, retail, or hospitality. Be ready to share specific examples of how you handled customer inquiries and resolved issues, as this will demonstrate your consultative approach.
✨Demonstrate Your Team Spirit
Aircall values collaboration, so be prepared to talk about how you work well in a team. Share instances where you've supported colleagues or contributed to group success, showing that you’re not just focused on being #1 but also on uplifting your teammates.
✨Prepare for a Fast-Paced Environment
Since Aircall operates in a dynamic startup atmosphere, think of examples that showcase your ability to adapt quickly and manage multiple tasks. Discuss how you prioritise effectively and remain calm under pressure, which is crucial for this role.
