Global HR Ops & Payroll Manager New London Office; Madrid Office

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager. This is a unique opportunity to streamline our global processes and lead our HR operational excellence.

• Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy.
• Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure.
• Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall’s international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits.
• Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team’s daily and monthly workflows.
• Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR and NetSuite, minimizing manual data entry and human error.
• Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g., Papaya, Remote.com) to support rapid market expansion without friction.
• Audit & Internal Controls: Protect the company’s financial integrity by contributing to statutory audits, year-end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance.

• Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace.
• Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management.
• Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution.
• Cross-Border Expertise: Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.
• SaaS Equity Knowledge: Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).
• Tech-Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills.
• Leadership style: Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability.

Key moment to join Aircall in terms of growth and opportunities. Our people matter, work-life balance is important at Aircall. Fast-learning environment, entrepreneurial and strong team spirit. Competitive salary package & benefits.

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.