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- Tasks: Manage carrier performance and ensure compliance in a fast-paced telecom environment.
- Company: Join Aircall, a leading AI-powered customer communications platform with a global presence.
- Benefits: Enjoy competitive salary, work-life balance, and a vibrant multicultural team.
- Why this job: Be part of a dynamic team driving innovation in customer communications.
- Qualifications: Degree in Business, IT, or Telecom; strong communication and organisational skills.
- Other info: Great growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the role: Aircall is seeking a highly motivated and detail-oriented Junior Carrier Relations Specialist to join our Carrier Relations team. This role is crucial for managing the day-to-day operational tasks related to our global carrier network, ensuring service quality, and maintaining regulatory compliance. As a Carrier Relations Specialist, your primary focus will be on operational tasks related to our telecommunication infrastructure, carrier management, and compliance requirements.
What You’ll do:
- Operational Carrier Management: Oversee daily carrier performance and network reliability by monitoring quality metrics, managing ticketing workflows, and resolving technical service escalations.
- Compliance & Regulatory Oversight: Maintain global regulatory adherence by organizing essential documentation and performing internal compliance checks to mitigate legal and operational risks.
- Internal & External Coordination: Act as the primary liaison between external carriers and internal Technical and Legal teams to facilitate the swift resolution of operational hurdles and ensure all stakeholders remain aligned on service expectations.
- Documentation & Data Integrity: Ensure the integrity of telecommunications records by maintaining an organized repository of carrier contracts, rate sheets, and performance data to reflect current pricing and operational processes.
A little about you:
- Education: Degree in Business, IT, or Telecom (or equivalent experience).
- Expertise: Proven background in telecom operations, compliance, or regulatory frameworks.
- Relationship Management: Strong ability to build and maintain key stakeholder partnerships.
- Communication: Exceptional written and verbal skills for collaborative environments.
- Operational Rigor: Highly organized with sharp attention to detail in fast-paced settings.
- Technical Skills: Proficient in ticketing systems and advanced spreadsheet management.
Why join us?
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
Carrier Relations Specialist in London employer: Aircall
Contact Detail:
Aircall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier Relations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aircall on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Aircall's products and values. Show us how your skills align with their mission of redefining customer communications. The more you know, the better you'll shine!
✨Tip Number 3
Practice your responses to common interview questions, especially around operational management and compliance. We want to see your expertise in action, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Carrier Relations Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Carrier Relations Specialist role. Highlight your experience in telecom operations and compliance, and don’t forget to showcase your relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Aircall. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role requires exceptional written and verbal communication, make sure your application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aircall
✨Know Your Stuff
Before the interview, dive deep into Aircall's products and services. Understand how their AI-powered platform works and be ready to discuss how your background in telecom operations can contribute to their mission of redefining customer communications.
✨Showcase Your Compliance Knowledge
Since the role involves regulatory oversight, brush up on relevant compliance frameworks and regulations in the telecom industry. Be prepared to share examples from your past experiences where you ensured compliance or resolved operational hurdles.
✨Demonstrate Relationship Management Skills
Aircall values strong partnerships, so think of instances where you've successfully built relationships with stakeholders. Highlight your communication skills and how you’ve facilitated collaboration between teams to achieve common goals.
✨Be Organised and Detail-Oriented
Given the operational nature of the role, come prepared to discuss how you manage documentation and data integrity. Share specific tools or methods you use to stay organised, especially when handling multiple tasks in a fast-paced environment.