At a Glance
- Tasks: Partner with teams to implement AI solutions and streamline workflows.
- Company: Join Aircall, a fast-growing AI-powered communications platform.
- Benefits: Enjoy competitive salary, work-life balance, and a diverse team culture.
- Other info: Unique opportunity to shape AI adoption across the organisation.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: Experience in AI, automation, and technical consulting is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, with a strong North American presence anchored in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
What You’ll Do
- Embed & Solve: Partner directly with departments (Legal, HR, Finance) to identify manual friction and deploy practical AI solutions that solve real-world problems.
- Build & Prototype: Rapidly design and implement AI-enabled workflows, including automated document generation, prompt-driven tools, and internal system integrations.
- Scale Engineering Velocity: Collaborate with developers to adopt AI coding assistants, automate documentation, and reduce friction in the engineering lifecycle.
- Own the AI Stack: Manage the enterprise AI toolkit, overseeing vendor selection, cost monitoring, security compliance, and access provisioning.
- Drive & Measure Adoption: Lead internal workshops and create playbooks to scale AI literacy, ensuring every implementation results in measurable time savings and reduced manual effort.
What We're Looking For
- Pragmatic Engineer: You are a builder who prioritises shipping functional tools over theoretical research. You enjoy deconstructing messy operational challenges into clean, technical solutions.
- AI & Automation Proficiency: You have a deep understanding of LLM architectures, prompt engineering, and the AI tooling ecosystem. You’re comfortable working with APIs and middleware to bridge disparate systems.
- Technical Consultant Mindset: You can bridge the gap between non-technical stakeholders and complex workflows. You’re adept at gathering requirements and operating autonomously in ambiguous environments.
- Outcome-Driven: You focus on measurable impact. Success for you is defined by reduced latency in manual processes, high-accuracy automation, and quantifiable time savings for the team.
- Systems Fluency: Whether your background is in Forward Deployed Engineering, Solutions Architecture, or Tech Ops, you bring a product-oriented approach to scaling AI and internal infrastructure.
Why this Role Matters
AI adoption across companies often grows organically and without structure. Without the right enablement: AI usage becomes fragmented, governance risks increase, tool sprawl accelerates, productivity gains plateau. This role helps transform AI from a collection of tools into a scalable operational capability for the company.
Our Approach
- Impact-First Scaling: We are starting lean and scaling based on measurable performance. As the first dedicated Forward-Deployed Engineer in our AI Enablement initiative, you will have the unique opportunity to define how AI is adopted across the entire organization.
- Cross-Functional Architecture: You will operate at the intersection of Engineering Productivity, Security, IT, Legal, and Business Operations to ensure AI solutions are secure, compliant, and deeply integrated.
- Operational Edge: Your work won't just be experimental; it will directly influence Aircall’s operational strategy by building the next generation of AI-augmented workflows.
Why join us?
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Forward Deployed Engineer — Internal AI Enablement in Harrow employer: Aircall
Aircall is an exceptional employer that champions innovation and collaboration, offering a dynamic work environment where employees can thrive. With a strong focus on work-life balance, competitive benefits, and a commitment to diversity and inclusion, Aircall fosters a culture of growth and learning, making it an ideal place for forward-thinking professionals to make a meaningful impact in the rapidly evolving field of AI. Join us in our Paris headquarters or vibrant North American presence in Seattle, where your contributions will directly shape the future of customer communications.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer — Internal AI Enablement in Harrow
✨Tip Number 1
Network like a pro! Reach out to current employees at Aircall on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your AI and automation skills, especially around LLM architectures and prompt engineering. Be ready to showcase how you can solve real-world problems with practical solutions.
✨Tip Number 3
Practice your storytelling! When you get the chance to interview, share specific examples of how you've tackled challenges in the past. Show us how you’ve made an impact and what measurable results you achieved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Aircall team!
We think you need these skills to ace Forward Deployed Engineer — Internal AI Enablement in Harrow
Some tips for your application 🫡
Show Your Pragmatic Side:When writing your application, make sure to highlight your hands-on experience and how you've tackled real-world problems. We love builders who focus on shipping functional tools, so share examples of your past projects that demonstrate this mindset.
Demonstrate AI & Automation Know-How:Make it clear that you understand AI and automation inside out. Talk about your familiarity with LLM architectures, prompt engineering, and any relevant tools you've worked with. This will show us you're ready to dive into the role headfirst!
Bridge the Gap:We’re looking for someone who can connect technical solutions with non-technical stakeholders. In your application, mention experiences where you've successfully gathered requirements or simplified complex workflows for others. This will show us you have the right mindset for the job.
Focus on Measurable Impact:In your written application, emphasise your outcome-driven approach. Share specific examples of how your work has led to reduced latency, high-accuracy automation, or quantifiable time savings. We want to see that you’re all about making a difference!
How to prepare for a job interview at Aircall
✨Understand the AI Landscape
Make sure you brush up on your knowledge of AI technologies, especially LLM architectures and prompt engineering. Familiarise yourself with how these tools can solve real-world problems, as this will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Pragmatic Approach
Prepare examples of how you've tackled messy operational challenges in the past. Highlight your ability to break down complex issues into practical solutions, as Aircall values engineers who prioritise functional tools over theoretical concepts.
✨Bridge the Gap
Be ready to discuss how you can communicate effectively with non-technical stakeholders. Share experiences where you've gathered requirements or simplified complex workflows, showcasing your technical consultant mindset that aligns with the role's expectations.
✨Focus on Measurable Impact
Think about how you've driven measurable outcomes in previous roles. Be prepared to discuss specific instances where your work led to reduced latency, high-accuracy automation, or significant time savings, as this outcome-driven mindset is key for success at Aircall.
