At a Glance
- Tasks: Lead global HR operations and payroll for a fast-growing tech company.
- Company: Join Aircall, an innovative unicorn redefining customer communications.
- Benefits: Competitive salary, work-life balance, and a vibrant multicultural environment.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be part of a dynamic team driving operational excellence and global expansion.
- Qualifications: 7+ years in global payroll management with a tech startup background.
The predicted salary is between 70000 - 80000 £ per year.
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager. This is a unique opportunity to streamline our global processes and lead our HR operational excellence.
Key Responsibilities:- Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy.
- Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure.
- Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall’s international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits.
- Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team’s daily and monthly workflows.
- Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR and NetSuite, minimizing manual data entry and human error.
- Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g., Papaya, Remote.com) to support rapid market expansion without friction.
- Audit & Internal Controls: Protect the company’s financial integrity by contributing to statutory audits, year-end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance.
- Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace.
- Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management.
- Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution.
- Cross-Border Expertise: Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance.
- SaaS Equity Knowledge: Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs).
- Tech-Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills.
- Leadership style: Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability.
£70,000 - £80,000 a year. This is not including an annual bonus and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
Why join us?- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalities: cosmopolite & multi-cultural mindset.
- Competitive salary package & benefits.
DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
Global HR Ops & Payroll Manager employer: Aircall
Aircall is an exceptional employer that champions a collaborative and fast-paced work culture, where innovation and employee well-being are at the forefront. With a commitment to work-life balance, competitive salary packages, and a diverse team of over 45 nationalities, employees are empowered to grow in their careers while contributing to meaningful outcomes. Joining Aircall means being part of a dynamic company that values ownership, continuous learning, and impactful contributions in the heart of London’s vibrant tech scene.
