Carrier Relations Specialist

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role: Aircall is seeking a highly motivated and detail-oriented Junior Carrier Relations Specialist to join our Carrier Relations team. This role is crucial for managing the day-to-day operational tasks related to our global carrier network, ensuring service quality, and maintaining regulatory compliance. As a Carrier Relations Specialist, your primary focus will be on operational tasks related to our telecommunication infrastructure, carrier management, and compliance requirements.

What You’ll do:

• Operational Carrier Management: Oversee daily carrier performance and network reliability by monitoring quality metrics, managing ticketing workflows, and resolving technical service escalations.
• Compliance & Regulatory Oversight: Maintain global regulatory adherence by organizing essential documentation and performing internal compliance checks to mitigate legal and operational risks.
• Internal & External Coordination: Act as the primary liaison between external carriers and internal Technical and Legal teams to facilitate the swift resolution of operational hurdles and ensure all stakeholders remain aligned on service expectations.
• Documentation & Data Integrity: Ensure the integrity of telecommunications records by maintaining an organized repository of carrier contracts, rate sheets, and performance data to reflect current pricing and operational processes.

A little about you:

• Education: Degree in Business, IT, or Telecom (or equivalent experience).
• Expertise: Proven background in telecom operations, compliance, or regulatory frameworks.
• Relationship Management: Strong ability to build and maintain key stakeholder partnerships.
• Communication: Exceptional written and verbal skills for collaborative environments.
• Operational Rigor: Highly organized with sharp attention to detail in fast-paced settings.
• Technical Skills: Proficient in ticketing systems and advanced spreadsheet management.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.