Strategic Partner Account Manager UKI & Nordics in London

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

We are seeking a talented Strategic Partner Account Manager (PAM) to join our dynamic team in London. This role is crucial for driving our growth and development within the UK, Ireland & Nordics. As a Strategic PAM, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth. This role requires a blend of strategic thinking, relationship management, and hands-on execution.

Key Responsibilities:

• Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
• Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in the UK&I and Nordics region.
• Strategic Planning: Utilize data-driven insights to create and execute strategic partnership plans that align with Aircall’s business objectives.
• Collaboration: Work closely with other GTM teams, and Product Development teams to ensure a cohesive approach to partnership management and to drive joint initiatives.
• Performance Tracking: Monitor and evaluate the performance of partnerships using KPIs and metrics, ensuring alignment with Aircall’s goals and objectives.
• Market Insight: Stay informed about industry trends, competitive landscape, and market opportunities to provide strategic insights and recommendations.
• Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.

A little more about you:

• Analytical and Strategic Thinker: You have strong analytical skills and can leverage data to inform strategic decisions.
• Relationship Builder: You excel in building and nurturing relationships with partners.
• Results-Driven: You are focused on achieving targets and delivering results.
• Effective Communicator: You possess excellent communication skills, both written and verbal.
• Collaborative Team Player: You thrive in a collaborative environment.
• Adaptable and Resilient: You are flexible and can adapt to a fast-paced, dynamic environment.
• Cultural Fit: You align with Aircall's core values and culture.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 5+ years of experience in partnership management, business development, or a similar role in a competitive, data-driven environment.
• Demonstrated ability to develop and manage strategic partnerships, with a strong track record of achieving targets.
• Exceptional analytical and strategic thinking abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Deep understanding of the UK, Ireland and Nordic markets.
• Experience in representing an organization in public forums and thought leadership discussions is a plus.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities.
• Our people matter, work-life balance is important at Aircall.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ Nationalities: cosmopolite & multi-cultural mindset.
• Competitive salary package & benefits.

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.