Senior Revenue Operations Business Partner, EMEA in Crawley

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We’re looking for a Senior Revenue Operations Business Partner to serve as the dedicated operational partner to the GM, EMEA. In this role, you’ll be the connective tissue between the EMEA go-to-market (GTM) organization and Global Revenue Operations (RevOps), owning the operating cadence, surfacing the insights that drive decisions, and turning regional strategy into executable plans. You’ll support the full EMEA GTM motion across Business Development Representative (BDR), Account Executive (AE), Partner Account Manager (PAM), Account Manager (AM), Solutions Engineer (SE), Customer Engineer (CE), and Forward Deployed Engineer (FDE) functions, spanning four Areas: FIME, UKI, DACH, and Iberia.

You’ll run the forecast and QBR cadence, own analytics and insights for the region, drive process improvement, and feed regional learnings back into the Global RevOps Center of Excellence, so best practices scale across the business. This is a high-visibility role for someone who can move fluently between the boardroom and the spreadsheet — equally comfortable facilitating an executive forecast review and building the capacity model underneath it.

What you will do:

• Act as the trusted operational partner to the GM, EMEA, owning the region’s GTM operating model and rhythm of business
• Run the EMEA forecast process end to end — preparing, facilitating, and following up on weekly forecast calls across the four Areas (FIME, UKI, DACH, Iberia)
• Own the quarterly business review (QBR) cadence: structure, narrative, data, and readouts for regional and executive audiences
• Deliver analytics and insights across the full EMEA GTM funnel (BDR, AE, PAM, AM, SE, CE, FDE), translating data into clear, actionable recommendations
• Lead process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy
• Partner with the Global RevOps Center of Excellence, providing regional inputs and adopting standardized best practices, tooling, and methodologies
• Drive annual planning for EMEA, including territory design, segmentation, and capacity/headcount modeling
• Support quota setting, coverage models, and GTM design in partnership with Sales, Finance, and the broader RevOps team
• Maintain data quality and operational discipline across the region’s systems and reporting

What we’re looking for:

• 5+ years of experience in Revenue Operations, Sales Operations, Strategy & Operations, or a comparable analytical/commercial role, ideally within a high-growth B2B SaaS environment
• Strong experience supporting a multi-segment, multi-country GTM organization across direct, partner, and post-sales motions
• Demonstrated ownership of forecasting, pipeline management, and QBR processes at a regional or business-unit level
• Excellent analytical skills — fluency with Salesforce and BI/reporting tools (Looker, Hex); comfort building capacity, territory, and segmentation models
• Experience with annual planning, including territory and quota design
• Exceptional stakeholder management — credible with senior commercial leaders and able to influence without authority
• Strong communication and storytelling skills; able to turn complex data into a clear executive narrative
• A bias for action, comfort with ambiguity, and the ability to operate independently in a fast-moving environment
• Fluency in English required; additional European languages (French, German, Spanish) a plus

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.