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- Tasks: Support daily IT operations and ensure high-quality service delivery.
- Company: Join Airbus, a leader in digital transformation and innovative workplace solutions.
- Benefits: Enjoy flexible working arrangements and a diverse, inclusive environment.
- Why this job: Be part of a team that enhances productivity and collaboration across the globe.
- Qualifications: Experience in supplier management and a passion for IT problem-solving required.
- Other info: This is a permanent role within the Cyber Security job family.
The predicted salary is between 36000 - 60000 £ per year.
Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals.
About Us - Digital Workplace (DW): Digital Workplace (DW) was established to enable Digital Transformation across Airbus. Its primary focus is to provide employees with simple, intuitive workplace tools and services, enable collaboration from anywhere at any time, and optimize work experience and productivity with security.
About Us - Proximity Support (DWX): The DWX team provides end-to-end support for Digital Workplace services across the organization, manages suppliers, ensures consistent service delivery, and communicates strategy updates to the business.
Role Overview: Based in Belfast, this IT Operations Manager will support daily operations of DW products, deploy Airbus hardware, and maintain relationships with business functions and support teams to ensure high-quality service delivery according to SLAs.
Responsibilities:
- Support the DW SDM in issue resolution.
- Monitor service quality using dashboards and reports.
- Manage escalations and relationships with service providers.
- Coordinate with teams to ensure efficient service delivery across borders.
- Contribute to projects to improve support models.
- Ensure compliance and act with integrity.
Experience Required:
- Supplier and service delivery management.
- Autonomous work and teamwork.
- Innovative problem-solving and IT interest.
- Knowledge of Belfast site and Digital Workplace is advantageous.
Additional Information: Permanent, professional level, in the Cyber Security job family. Airbus values diversity and equal opportunities, fostering flexible working arrangements.
Workplace and IT Support employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace and IT Support
✨Tip Number 1
Familiarise yourself with the Digital Workplace tools and services that Airbus uses. Understanding these systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Airbus, especially those in IT support roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Stay updated on the latest trends in IT support and digital transformation. Being knowledgeable about current technologies and best practices will help you stand out as a candidate who is proactive and well-informed.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed service delivery or resolved IT issues in the past. Having concrete experiences ready to share will showcase your problem-solving skills and ability to work autonomously.
We think you need these skills to ace Workplace and IT Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the Workplace and IT Support position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your experience in supplier and service delivery management, as well as any innovative problem-solving skills you possess. Use specific examples from previous roles to demonstrate your capabilities.
Showcase Your Knowledge: If you have knowledge of the Belfast site or Digital Workplace tools, make sure to mention this in your application. This can set you apart from other candidates and show your genuine interest in the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also explains why you are passionate about the role and how you can contribute to the Digital Workplace team at Airbus.
How to prepare for a job interview at Airbus
✨Understand the Digital Workplace
Familiarise yourself with the concept of Digital Workplace and its importance in enabling digital transformation. Be prepared to discuss how you can contribute to providing intuitive tools and services that enhance employee productivity.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues or improved service delivery. Highlight your innovative approach to problem-solving, as this role requires a proactive mindset.
✨Know the SLAs Inside Out
Research the typical Service Level Agreements (SLAs) relevant to IT support roles. Be ready to discuss how you would ensure compliance with these SLAs and maintain high-quality service delivery.
✨Demonstrate Team Collaboration
Since the role involves coordinating with various teams, be prepared to share examples of how you've effectively worked in a team environment. Emphasise your ability to manage relationships with service providers and other stakeholders.
