At a Glance
- Tasks: Lead the delivery of Civil Helicopter Maintenance Projects, focusing on HEMS and customer satisfaction.
- Company: Join Airbus Helicopters, the world's largest helicopter manufacturer, at Oxford Airport.
- Benefits: Enjoy a permanent role with competitive salary, flexible working, and a diverse team.
- Other info: Opportunity for career growth in a dynamic, international environment.
- Why this job: Make a real impact in aviation while driving innovation and efficiency in helicopter services.
- Qualifications: Experience in aerospace operations management and strong leadership skills required.
The predicted salary is between 55000 - 65000 £ per year.
About our Team: Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance, CAMO and spares support. Its in‑house engineering capabilities include design, customisation, installation, flight‑testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.
Description/Overall Purpose of the Job: Reporting to the Head of Services Delivery, we are seeking an experienced and dynamic candidate to provide leadership for the delivery of our Civil Helicopter Maintenance Projects with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business, and National Resilience (non‑NPAS). The Service Delivery Manager (SDM) for Civil Helicopter Maintenance Projects is one of three new SDM roles responsible for ensuring delivery of base and off‑site maintenance contracts to schedule, cost and quality.
Key Responsibilities:
- Operational Performance: Responsible for end‑to‑end delivery performance (schedule, cost and quality) of each maintenance contract plus any ad‑hoc arisings.
- Cross‑Functional Integration & Synchronisation: Ensuring seamless integration, synchronisation and collaboration among each function represented within the Delivery Team.
- Regular Operational Reviews: Performing daily progress reviews with the Delivery Team to monitor and control progress against the contracted performance, identify bottlenecks and ensure prompt resolution.
- Routine Reporting: Conducting analysis and continuous SQCDP reporting on work in progress (WIP) of the overall delivery programme and for each detailed aircraft project.
- Historic Data: Compiling a data pool from completed projects for retrospective analysis of performance/cost issues, recurring trends and satisfaction of contracted requirements.
- Customer Reporting: Liaising with the CSM to maintain dialogue with the Customer, producing customer reports in line with contractual agreements.
- Process Optimisation & Efficiency: Driving continuous improvement initiatives within the scope of the Delivery Team.
Knowledge and Skills:
- Successful operations management experience.
- Strong understanding of support contracts, MRO (Maintenance, Repair, and Overhaul) operations, and/or complex project delivery.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage complex projects and multiple priorities simultaneously.
- Strong analytical and problem‑solving skills.
- Proficiency in operational excellence methodologies (e.g., Lean, Six Sigma) is highly desirable.
- Sound commercial acumen and experience with budget management.
- Knowledge of aviation regulations and safety standards is highly advantageous.
Education, Qualifications or Training:
- Essential: Extensive experience with technical and/or commercial roles within the aerospace industry.
- Desirable: Bachelor's degree in Engineering, Operations Management, Business Administration, or a related field; a Master's degree.
About You:
- Results‑oriented and committed to continuous improvement.
- Highly organised and meticulous with attention to detail.
- Resilient and adaptable in a fast‑paced and demanding environment.
- Collaborative team player with strong relationship‑building skills.
Informal Requirements: Position based at Oxford Airport, UK. Infrequent travel to the customer sites from time to time. Due to the nature of this position, you will require DBS and be eligible for SC clearance. Applicants must meet any/all requirements of Export Compliance Regulations.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Helicopters UK Ltd Employment Type: Permanent Experience Level: Professional Job Family: Customer Account and Service Management.
We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to achieving workforce diversity and creating an inclusive working environment.
Service Delivery Manager (HEMS) employer: Airbus
Airbus Helicopters is an exceptional employer, offering a dynamic work environment at the UK's civil helicopter hub in Oxford. With a strong commitment to employee growth and development, the company fosters a culture of collaboration and innovation, providing opportunities for continuous improvement and professional advancement. Employees benefit from flexible working arrangements and a diverse, inclusive workplace that values integrity and teamwork, making it a rewarding place to build a career in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (HEMS)
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with Airbus for a Service Delivery Manager (HEMS). This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Service Delivery Manager (HEMS)
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at Airbus, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At Airbus, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at Airbus
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with Airbus.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with Airbus. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like Airbus love seeing candidates who not only have technical skills but also fit well within their team culture.
