## Professional IT SupportApply: Onsite: Leeds,United Kingdom: Full time: Posted Today: JR111762**Responsibilities:*** The role of the IT Infra Run, Tier 1&2 is to ensure IT Infra Run (which includes Service Desk, Site Support and Network Run) performance is in line with expectations.* The person will be responsible at an operational level, for providing a workable organization and structure within EMEA , North Cluster.* Ensure alignment between the clusters as well as to global standards* Responsible and accountable for Tier 1&2 responsibilities, namely:* First line of Support- User Focused* Second line of Support- User and Infrastructure Focused* Ensure proper support organization meeting SLA and target metrics* Meet the implemented SLAs following the guidance from the ITSM organization* Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization* Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance is in line with expectations* Work together with IT Infra team members of other clusters, for best practice sharing and collaboration* Work together with other IT Teams for proper support within EMEA , North Cluster, assets deployment and SOP* Act as a technical escalation point* Acts as the point of contact for IT Infra Run within EMEA , North Cluster* Responsible for the quality and delivery of technology support services* Escalate when/where needed; Ensure communication succinctly to end users and across teams #J-18808-Ljbffr
Professional IT Support employer: Airbus
Airbus Belfast Limited is an exceptional employer, offering a dynamic work environment that prioritises safety, quality, and employee growth. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements and opportunities for continuous improvement in their roles. Located in Belfast, the company fosters collaboration across teams, ensuring that every Tool Maker can contribute meaningfully to innovative projects while developing their skills in a high-precision manufacturing context.
