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- Tasks: Provide technical support and manage IT products in a dynamic environment.
- Company: Join Airbus Defence and Space, a leader in aerospace innovation.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Why this job: Make an impact in a fast-paced team while working with cutting-edge technology.
- Qualifications: Experience in technical roles and knowledge of IT products required.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC/DV Security Clearance via the UK Intelligence Community (UKIC) process.
TRAVEL REQUIRED: Occasional travel to Stevenage & Portsmouth.
LOCATION: Hybrid Working (Typically 3 days in the office and 2 days from home) Newport, Wales.
TYPE: Full time.
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more.
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
- Personal Development: Personalised development plan, and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities.
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme, on-site canteen and coffee shop.
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
We are seeking a Technical Specialist & Service Delivery Manager for Storage, Backup, Compute and Virtualisation products in a demanding, dynamic, and high paced environment where strong Technical & Supplier Management skills are key to success. Reporting directly to the HO Storage and Backup you will facilitate Entry-Into-Service from Plan and Build team to the Supplier in Run Operations as part of a Multi-Function team. The role of Technical Specialist / Service Delivery Manager is both a technical and service driven role managing various products including supplier management. You will need a good understanding of one or more technologies required with the ability to learn the fundamentals of all assigned products whilst abiding by ITIL best practices. You will be working in a team of 8 designing, implementing and maintaining the infrastructure in operational condition, E2E, in line with OLA/SLAs focusing on both Business continuity and end user satisfaction via our 3rd party supplier.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- Technical Support and Consultation: Provide expert technical guidance and support to engineering teams, project managers, and stakeholders. Act as a subject matter expert in specific technology domains.
- Strong technical skills and experience: Specifically IT Products such as NetApp, Veeam, HPE Servers & ESXi, and have the appropriate level of knowledge to manage the product effectively via the partner.
- Documentation and Reporting: Prepare comprehensive technical documentation, including specifications, reports, and presentations. Communicate technical findings and recommendations effectively to diverse audiences.
- Monitor both in-sourced and outsourced teams and activities in conjunction with contract management.
- Perform ITIL-based processes including incident, problem, change, configuration management, asset Management, major incident management, and entry into service.
- Contribute to annual capacity planning and budget management for managed products.
ABOUT YOU
- Experience in a technical role within the aerospace, defence, or a highly regulated technology-driven industry.
- Teamwork: Ability to work effectively as part of a multidisciplinary team in a fast-paced and collaborative environment.
- Previous experience working in a product based delivery model.
- ITIL accredited with workplace experience.
- Experience in Contract management.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Digital
Technical Specialist in Portsmouth employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you fit in. Remember, they want to see the real you, so be authentic!
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Technical Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Specialist role. Highlight relevant experience with IT products like NetApp and Veeam, and showcase your technical skills and achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your understanding of ITIL best practices and how your previous experience in a regulated industry makes you a strong candidate.
Showcase Your Teamwork Skills: Since teamwork is key in this role, be sure to include examples of how you've successfully collaborated with multidisciplinary teams in the past. This will show us that you can thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Airbus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT products like NetApp, Veeam, HPE Servers, and ESXi. Be ready to discuss how you've used these technologies in past roles and how they relate to the job you're applying for.
✨Understand ITIL Best Practices
Since this role involves ITIL-based processes, it’s crucial to familiarise yourself with incident, problem, and change management. Prepare examples of how you've applied these practices in your previous work to demonstrate your expertise.
✨Showcase Your Teamwork Skills
This position requires collaboration within a multidisciplinary team. Think of specific instances where you've successfully worked as part of a team, especially in fast-paced environments, and be ready to share those stories.
✨Prepare for Technical Documentation Questions
You’ll need to create comprehensive technical documentation, so be prepared to discuss your experience with writing reports and specifications. Bring examples if possible, and be ready to explain your approach to communicating complex information clearly.
