At a Glance
- Tasks: Manage IT services and ensure reliability for 5K users in a dynamic environment.
- Company: Join Airbus Defence and Space, a leader in sustainable aerospace innovation.
- Benefits: Enjoy competitive salary, profit share, flexible hours, and extensive personal development opportunities.
- Other info: Inclusive workplace with support for personal growth and flexible working arrangements.
- Why this job: Be part of a transformative digital team making a real impact in aerospace technology.
- Qualifications: Experience in IT Service Management and strong technical skills in Messaging Services required.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
LOCATION: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.
TYPE: Full time
HOURS: 37
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Our world is changing. And so are we. From our commitment to zero-carbon flight to cleaning up space, sustainability is at the heart of our purpose.
Are you creative and innovative? Are you customer and solution oriented? Are you prepared to re-think Information Management services?
A vacancy for a Service Delivery Manager has arisen within Airbus Defence and Space in Stevenage or Portsmouth to join our Digital team. We deliver the expertise, technology and equipment for Airbus Defence & Space products.
Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.
As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users
- You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operation
- You will ensure that service agreements with the provider are observed and concluded.
- You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
- You will manage and report on the planned operating budget.
- You will contribute to the definition of new products and services with the product teams.
ABOUT YOU
- Experience in IT Service Management and operational activities, including service provider steering.
- Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments.
- Service and customer experience oriented.
- Demonstrated expertise in Crisis/Major Incident Management.
- Autonomous-level Contract Management experience for projects and programs.
- Strong technical expertise in Messaging and Directory Services, specifically:
- Microsoft Exchange (On-premise) and an understanding of messaging protocols.
- Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA).
- Active Directory (e.g., user lifecycle, group management).
- Knowledge of Microsoft Office 365 is also valued.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request.
Please let us know if you need us to make any adjustments for the selection process. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Airbus - Service Delivery Manager in Portsmouth employer: Airbus
Airbus is an exceptional employer, offering a dynamic work culture that prioritises innovation and personal development. With competitive financial rewards, flexible working arrangements, and a strong commitment to employee wellbeing, Airbus fosters an inclusive environment where every team member can thrive. Located in Portsmouth and Stevenage, employees benefit from opportunities for international mobility and access to extensive training resources, making it an ideal place for those seeking meaningful and rewarding careers in the aerospace industry.
StudySmarter Expert Advice🤫
We think this is how you could land Airbus - Service Delivery Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former Airbus employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Delivery Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching Airbus's recent projects and initiatives, especially around sustainability and digital transformation. Show us that you're not just interested in the role, but also in how you can contribute to our mission of pioneering sustainable aerospace.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific situations where you've demonstrated your skills in IT Service Management or crisis management. We want to hear how you tackled challenges and what the outcomes were!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining the Airbus team.
We think you need these skills to ace Airbus - Service Delivery Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant skills that match the job description. We want to see how you can contribute to our digital transformation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Airbus. Be sure to mention your customer-centric approach and any innovative ideas you have.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in service KPIs or customer satisfaction levels. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Airbus
✨Know Your Stuff
Make sure you brush up on IT Service Management and the specific technologies mentioned in the job description, like Microsoft Exchange and Active Directory. Being able to discuss your experience with these tools will show that you're not just a good fit, but that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled crisis or major incidents in the past. Airbus is looking for someone who can manage challenges effectively, so having a few solid stories ready will demonstrate your capability in this area.
✨Understand the Company Culture
Familiarise yourself with Airbus's commitment to sustainability and innovation. Be ready to discuss how your values align with theirs and how you can contribute to their mission of pioneering sustainable aerospace.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if the company culture is the right fit for you. Plus, it’s a great way to engage with your interviewers!
