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For Companies At a Glance
- Tasks: Manage service delivery, analyse data, and ensure customer satisfaction.
- Company: Join Airbus, a leader in aerospace innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Inclusive environment with support for personal growth and well-being.
- Why this job: Be part of a dynamic team driving change in the aerospace industry.
- Qualifications: Strong analytical skills and ability to manage multiple projects.
The predicted salary is between 30000 - 40000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
LOCATION: Newport, South Wales (with some hybrid working available subject to our Hybrid Working Policy)
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more.
- Work / Life Balance: Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities.
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme.
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).
Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?
HOW YOU WILL CONTRIBUTE TO THE TEAM
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non-fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
ABOUT YOU
- Produce report and be able to interpret raw data.
- Work across multiple departments in order to co-ordinate processes and manage SLAs.
- Work across multiple projects with changing priorities.
- Time Management, planning and organisational skills are key.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Junior Service Delivery Manager in Newport employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Junior Service Delivery Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Service Delivery Manager role. Highlight relevant experience, especially in data analytics and report writing, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed SLAs or coordinated across departments in the past.
Showcase Your Skills: Don’t forget to highlight your time management, planning, and organisational skills. These are crucial for juggling multiple projects with changing priorities, so give us some solid examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Airbus
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would monitor and manage these SLAs, as well as any experience you have in ensuring service delivery meets or exceeds expectations.
✨Data is Key
Since the role involves data analytics and report writing, brush up on your skills in interpreting raw data and creating reports. Bring examples of past work where you've successfully used data to drive decisions or improvements.
✨Showcase Your Flexibility
Highlight your ability to adapt to changing priorities and manage multiple projects. Share specific instances where you've successfully juggled various tasks while maintaining quality and meeting deadlines.
✨Ask About Development Opportunities
Demonstrate your eagerness for personal growth by asking about the personalised development plans and training opportunities available. This shows you're not just looking for a job, but a place to grow and contribute.