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- Tasks: Manage service delivery for Identity and Access Management, ensuring quality and efficiency.
- Company: Join Airbus Defence and Space, a leader in innovative technology.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Why this job: Be part of high-visibility projects that shape the future of IT infrastructure.
- Qualifications: Experience in IT service delivery and a collaborative international mindset.
- Other info: Flexible work options and a supportive environment for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Manager for Identity and Access Management (M/F/D) for the UK. Responsible for managing the overall service delivery of this Digital Product. You will fulfil aligned Service Level Agreements (in time, quality and costs) while contributing to continuous improvements, problem management and obsolescence management. You will organise cooperation with the commissioned IT service provider at operational, tactical and strategic levels. You will be part of an international team and this vacancy targets the UK perimeter. You will also work on projects as a member of the project team to drive major Airbus Defence and Space UK IT infrastructure projects involving many actors, technologies, etc. You will join multi-functional project teams and support the entry into service process of IAM projects. This is a high-visibility role.
What’s in it for you
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more.
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities.
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga/meditation.
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Responsibilities
- Definition of Service Level Agreements and KPIs together with the various involved business domains in agreement with the Product Manager.
- Negotiation of contractual Service Level Agreements with the various business domains, customers, external service providers, in alignment with the Head of Product Team/PSL and Contract Management.
- Implementation and management of service provision and contribution to the overall product strategy via feedback from both: customers and delivery teams.
- Management (drive, monitor and report) of the insourced and outsourced delivery teams in regards to the fulfilment of aligned Service Level Agreements and cost optimization.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Managing mitigations in case of non-fulfilment in agreement with the Product Manager.
Qualifications
- International mindset to be able to work well in a diverse and international team environment.
- Proven experience in operational activities in provider and service management.
- Experience in IT infrastructure, IT service delivery and system administration.
- Proven knowledge and experience in ITIL oriented management.
How we can support you
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we will fulfil your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To opt in, select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Production Planning & Scheduling
Locations
Service Delivery Manager in Newport, Wales employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airbus Defence and Space on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Managers. We should also think about our past experiences that align with their needs, especially around service level agreements and ITIL management.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we can share specific examples of how we've tackled challenges in service delivery. This will demonstrate our ability to manage operational activities effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Service Delivery Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT service delivery and operational activities, as well as any relevant ITIL knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your international mindset and experience working in diverse teams, as these are key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've met or exceeded Service Level Agreements in previous roles. This will help us see the impact you can bring to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Airbus
✨Know Your Service Level Agreements
Make sure you understand the key aspects of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the role. Be ready to discuss how you've defined or negotiated SLAs in your previous roles, as this will show your expertise in service delivery management.
✨Showcase Your International Mindset
Since this role involves working in a diverse international team, highlight any experience you have in multicultural environments. Share examples of how you've successfully collaborated with teams from different backgrounds, as this will demonstrate your adaptability and communication skills.
✨Prepare for Problem Management Scenarios
Think of specific instances where you've had to manage problems or drive improvements in service delivery. Be prepared to discuss your approach to problem-solving and how you’ve implemented corrective actions in past roles, as this will showcase your proactive mindset.
✨Familiarise Yourself with ITIL Practices
Brush up on ITIL principles and how they apply to service management. Be ready to discuss your knowledge and experience with ITIL-oriented management, as this is crucial for the role. Showing that you can align service delivery with ITIL best practices will set you apart.