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For Companies At a Glance
- Tasks: Manage service delivery, monitor SLAs, and coordinate with teams to ensure customer satisfaction.
- Company: Join Airbus, a leader in aerospace innovation and inclusivity.
- Benefits: Enjoy competitive salary, profit share, flexible working, and extensive personal development opportunities.
- Other info: Flexible work options and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Strong data analysis skills and ability to manage multiple projects.
The predicted salary is between 30000 - 40000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
LOCATION: Newport, South Wales (with some hybrid working available subject to our Hybrid Working Policy)
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons. Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements)
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
The role of Junior Service Delivery Manager will encompass a wide range of tasks including but not limited to, data analytics and report writing, collating data to create reports/metrics/produce graphical data, SLA measurement, management and assisting with stakeholder co-ordination and management of service delivery tasks required to adhere to customer contracts.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non-fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
ABOUT YOU
- Produce report and be able to interpret raw data
- Work across multiple departments in order to co-ordinate processes and manage SLAs
- Work across multiple projects with changing priorities
- Time Management, planning and organisational skills are key
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Entry Level
Job Family: Digital
Locations
Junior Service Delivery Manager in Newport, Wales employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experiences. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Service Delivery Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Service Delivery Manager role. Highlight relevant experience, especially in data analytics and report writing, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your skills in managing SLAs and coordinating with multiple departments.
Showcase Your Soft Skills: Don’t forget to mention your time management, planning, and organisational skills. These are crucial for juggling multiple projects and changing priorities, so give us some solid examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Airbus
✨Know Your SLAs
Make sure you understand Service Level Agreements (SLAs) and how they impact service delivery. Be prepared to discuss examples of how you've monitored or managed SLAs in the past, even if it's from a project or academic perspective.
✨Data is Key
Since the role involves data analytics and report writing, brush up on your data interpretation skills. Bring examples of reports you've created or data you've analysed, and be ready to explain your thought process behind them.
✨Show Your Flexibility
The company values flexible working, so highlight your adaptability. Share experiences where you've successfully managed changing priorities or worked across multiple projects, demonstrating your time management and organisational skills.
✨Ask About Development Opportunities
With a focus on personal development, don't hesitate to ask about training and growth opportunities during the interview. This shows your eagerness to learn and grow within the company, aligning with their commitment to employee development.