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- Tasks: Manage service delivery for Identity and Access Management, ensuring quality and efficiency.
- Company: Join Airbus Defence and Space, a leader in innovative technology.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Why this job: Be part of impactful projects in a dynamic international team.
- Qualifications: Experience in IT service management and a collaborative mindset required.
- Other info: Flexible work options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Service Delivery Manager for Identity and Access Management (M/F/D) for the UK. Responsible for managing the overall service delivery of this Digital Product. You will fulfil aligned Service Level Agreements (in time, quality and costs) while contributing to continuous improvements, problem management and obsolescence management. You will organise cooperation with the commissioned IT service provider at operational, tactical and strategic levels. You will be part of an international team and this vacancy targets the UK perimeter. You will also work on projects as a member of the project team to drive major Airbus Defence and Space UK IT infrastructure projects involving many actors, technologies, etc. You will join multi-functional project teams and support the entry into service process of IAM projects. This is a high-visibility role.
What’s in it for you
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more.
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities.
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle-to-work scheme, on-site canteen and coffee shop, lunchtime yoga/meditation.
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Responsibilities
- Definition of Service Level Agreements and KPIs together with the various involved business domains in agreement with the Product Manager.
- Negotiation of contractual Service Level Agreements with the various business domains, customers, external service providers, in alignment with the Head of Product Team/PSL and Contract Management.
- Implementation and management of service provision and contribution to the overall product strategy via feedback from both: customers and delivery teams.
- Management (drive, monitor and report) of the insourced and outsourced delivery teams in regards to the fulfilment of aligned Service Level Agreements and cost optimization.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Managing mitigations in case of non-fulfilment in agreement with the Product Manager.
Qualifications
- International mindset to be able to work well in a diverse and international team environment.
- Proven experience in operational activities in provider and service management.
- Experience in IT infrastructure, IT service delivery and system administration.
- Proven knowledge and experience in ITIL oriented management.
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we will fulfil your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role. To opt in, select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Service Delivery Manager in Newport-On-Tay employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Newport-On-Tay
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Airbus. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Managers. Think about how your experience aligns with their needs, especially around service level agreements and ITIL management.
✨Tip Number 3
Show off your international mindset! Highlight any experience you've had working in diverse teams or managing global projects. This is key for a role that involves collaboration across borders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Delivery Manager in Newport-On-Tay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT service delivery and operational management, and don’t forget to mention any relevant ITIL knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed service delivery and improved processes in the past. Let us know what makes you tick!
Showcase Your International Mindset: Since we’re part of an international team, it’s important to showcase your ability to work in diverse environments. Mention any experiences you have working with international teams or managing cross-cultural projects. We love a global perspective!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Airbus
✨Know Your Service Level Agreements
Make sure you understand the key aspects of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the role. Be prepared to discuss how you've defined or negotiated SLAs in your previous roles, as this will show your expertise in service delivery management.
✨Showcase Your International Mindset
Since this role involves working in a diverse international team, highlight any experience you have in multicultural environments. Share examples of how you've successfully collaborated with teams from different backgrounds, as this will demonstrate your adaptability and communication skills.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've managed problems or challenges in service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to drive corrective actions and optimisations effectively.
✨Familiarise Yourself with ITIL Practices
Brush up on ITIL principles and how they apply to service management. Be ready to explain how you've implemented ITIL practices in your past roles, as this knowledge is crucial for the position and will set you apart from other candidates.