At a Glance
- Tasks: Provide IT support and troubleshoot issues for a dynamic team at Prestwick.
- Company: Join Prestwick Aerosystems, a leader in aircraft manufacturing.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of a team that supports cutting-edge aerospace technology.
- Qualifications: Experience in customer support and Microsoft systems is essential.
The predicted salary is between 38250 - 46750 £ per year.
Location: Prestwick, Ayrshire
Hours: 37 hours per week (half‑day Friday)
Type: Full‑time
Salary: £38,466
Travel Required: Occasional
Work Location: Site‑based (100%)
Security Checks: BPSS, Disclosure Scotland, pre‑employment medical (including drug and alcohol testing)
Join One of Ayrshire’s Largest Engineering Employers. Prestwick Aerosystems continues Ayrshire’s long‑standing aircraft manufacturing tradition. From our Prestwick site, we manufacture aircraft wing structures used on Airbus commercial aircraft worldwide.
You will provide IT support to Prestwick AeroSystems Europe’s sites under the direction of line manager. Primary responsibility for desktop computing support, in person and remotely, for all employees based at the Prestwick AeroSystems UK site. Additionally, provide non-technical support as directed for infrastructure activities at the UK sites.
How you will contribute to the team
- Lead Monitor appropriate Desktop incident ticket system queues, prioritising workload in conjunction with IT team leaders to accommodate multiple conflicting demands.
- Resolve IT incidents assigned to the UK on-site support queues, carrying out all necessary troubleshooting tasks and escalating to the relevant party when required.
- Provide technical advice to large user group of UK based Prestwick computing users. Assist with fault resolution for incidents.
- Carry out service requests within agreed SLAs, i.e. Moves, Adds & Changes.
- Develop and manage internal customer relationships and be responsive to customer requirements.
Requirements for the role
- Extensive experience of working in a customer support environment.
- Extensive experience of working with and supporting all the Microsoft operating systems and Office applications.
- Experience of working with and supporting Citrix client environments.
- Experience of working in an IT support ticketing system.
- Basic working level understanding of Local Area Networks preferred.
- Basic working level understanding of IP Telephony preferred.
What we will offer you
- 37‑hour working week (half‑day Friday)
- Defined contribution pension (4% employee / 8% employer)
- 33 days annual leave (rising with service)
- Annual bonus linked to company performance
- Life assurance (4× basic salary)
- Virtual GP service, Employee Assistance Programme and wellbeing support
- Professional development and training opportunities
- Free on‑site parking
What happens next
If you’re ready to play a key role in supporting our people and operations at Prestwick, apply today.
Right to Work in the UK
All applicants must have the legal right to work in the UK at the time of application. Prestwick Aerosystems is unable to offer visa sponsorship for this role. Any offer of employment will be subject to satisfactory Right to Work checks, carried out in accordance with UK Government requirements. You will also be required to complete employment references, Disclosure Scotland and a pre‑employment medical.
Prestwick Aerosystems is an equal opportunity employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
IT Support Engineer employer: Airbus
Airbus Belfast Limited is an exceptional employer, offering a dynamic work environment that prioritises safety, quality, and employee growth. With a strong commitment to diversity and inclusion, employees benefit from flexible working arrangements and opportunities for continuous improvement in their roles. Located in Belfast, the company fosters collaboration across teams, ensuring that every Tool Maker can contribute meaningfully to innovative projects while developing their skills in a high-precision manufacturing context.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Airbus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Airbus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Airbus!
✨Direct Apply to Airbus
Let's not forget to apply directly through the Airbus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Airbus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Airbus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Airbus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
