At a Glance
- Tasks: Ensure reliable messaging services for 5,000 users and improve customer satisfaction.
- Company: Join Airbus, a leader in aerospace with a commitment to diversity and inclusion.
- Benefits: Competitive salary, profit share, flexible working, and extensive well-being support.
- Other info: Opportunities for personal development and international mobility in a dynamic environment.
- Why this job: Make a real impact in IT service management while enjoying a supportive work culture.
- Qualifications: Experience in IT Service Management and strong collaboration skills required.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must be able to gain UK SC Clearance
Location: Mon-Fri at Portsmouth / Stevenage sites (hybrid working available)
Travel: Business trips within the UK or Europe required
Type: Full time
Hours: 37 per week
What’s in it for you:
- Competitive salary, annual profit share, contributory pension, share options
- Car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme
- Discounted shopping and other perks
- 37-hour week with flexible working around core hours, up to 2 additional days per month as TOIL
- Option to buy/sell holiday, option to work hybrid, no core hours on Friday afternoons
- Personalised development plan, Airbus Leadership University, access to 10,000+ e-learning courses
- Internal mobility including international opportunities
- Well-being benefits (24/7 online GP and mental-health support, Employee Assistance Programme, discounted family health/dental/eye tests, cycle-to-work scheme)
- Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave, caregiving support
- Inclusive environment – wellbeing room, multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Responsibilities:
- Ensure the reliability, availability and security of National Messaging services in the UK for 5,000 users
- Perform ITIL-based support processes including incident, problem, change, configuration and event management with a user-centric approach
- Ensure service agreements with the provider are observed and concluded
- Analyse KPI and user feedback to propose and implement improvement actions, increasing customer satisfaction
- Manage and report on the planned operating budget
- Contribute to the definition of new products and services with product teams
Qualifications:
- Experience in IT Service Management and operational activities, including service provider steering
- Proven collaboration within large-scale, complex, multicultural enterprise environments
- Service and customer experience oriented
- Demonstrated expertise in crisis/major incident management
- Autonomous contract-management experience for projects and programmes
- Strong technical expertise in Messaging and Directory Services – Microsoft Exchange (on-premise) and messaging protocols
- Experience managing email security gateways (Cisco ESA, FortiMail, IMSVA)
- Active Directory – user lifecycle, group management
- Knowledge of Microsoft Office 365 valued
Equal Opportunity: Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to equal opportunities for all and will never ask for any type of monetary exchange as part of the recruitment process.
Locations
Service Delivery Manager in Hampshire, Portsmouth employer: Airbus
Airbus is an exceptional employer, offering a competitive salary and a wealth of benefits including a contributory pension, annual profit share, and flexible working arrangements. With a strong focus on employee development through personalised plans and access to extensive e-learning resources, Airbus fosters a supportive and inclusive work culture that prioritises well-being and diversity, making it an ideal place for those seeking meaningful and rewarding careers in the aerospace sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Airbus on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT Service Management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! Bring examples of how you've improved customer satisfaction or managed crises in past roles. Real-life stories resonate well and demonstrate your capability as a Service Delivery Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Airbus team.
We think you need these skills to ace Service Delivery Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant operational activities. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with crisis management and customer satisfaction.
Showcase Your Technical Skills:We’re keen on your technical expertise, especially in Messaging and Directory Services. Be sure to include specific examples of your work with Microsoft Exchange and email security gateways. This will help us see your hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Airbus
✨Know Your ITIL Inside Out
Since the role involves ITIL-based support processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied these principles in past roles, especially in incident and change management.
✨Showcase Your Customer-Centric Approach
This position is all about enhancing customer satisfaction. Prepare examples of how you've improved service delivery or user experience in previous jobs. Highlight any feedback mechanisms you've implemented to gather user insights.
✨Demonstrate Crisis Management Skills
Crisis and major incident management are key aspects of this role. Think of specific instances where you've successfully navigated a crisis. Be prepared to explain your thought process and the steps you took to resolve the situation.
✨Familiarise Yourself with Messaging Services
Given the technical requirements, ensure you're well-versed in Microsoft Exchange and email security gateways. Be ready to discuss your experience with these technologies and how they relate to the responsibilities of the Service Delivery Manager.
