At a Glance
- Tasks: Be the friendly face of our customer service team, helping customers with their queries and orders.
- Company: Join Brenntag, a diverse and inclusive company that values every individual.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work Monday to Friday in a dynamic London location.
- Why this job: Make a real difference by providing excellent service and solving customer problems.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and customer-focused Customer Service Advisor to join our London Depot team. This role is key in delivering excellent service by acting as the first point of contact for customers and ensuring efficient order and delivery management.
Key Responsibilities:
- Act as the primary point of contact for customers, handling enquiries professionally and promptly.
- Process customer orders and repeat orders in line with company standards and service targets.
- Manage and coordinate customer complaints and returns, working closely with internal teams to achieve timely and satisfactory resolutions.
- Respond to customer queries related to deliveries, orders, and account management.
- Identify and suggest opportunities for continuous process improvements.
- Maintain accurate records, complete reporting, and carry out general administrative duties.
Key Skills & Experience:
- Strong customer service and communication skills.
- Excellent attention to detail and organisational abilities.
- Ability to manage multiple tasks and meet targets.
- Problem-solving mindset with a focus on continuous improvement.
- Experience in order processing or logistics/customer service environment (desirable).
Location: 215 Tunnel Ave, London SE10 0QW
Working Days: Monday to Friday
Working Hours: 8.30-5pm
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Customer Service Advisor employer: Airbus
Brenntag is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Customer Service Advisors to thrive. Located in the vibrant city of London, employees benefit from a dynamic environment that fosters professional growth and development, alongside competitive working hours and a commitment to diversity. With a focus on continuous improvement and employee well-being, Brenntag offers a rewarding career path for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Brenntag and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle common customer queries or complaints. Being prepared with examples will demonstrate your problem-solving mindset and ability to manage multiple tasks effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about being the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can handle enquiries professionally.
Highlight Problem-Solving Abilities:We love a proactive mindset! In your application, share examples of how you've tackled challenges in previous roles. This will help us see your problem-solving skills in action and how you focus on continuous improvement.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Service Advisor position. We can't wait to hear from you!
How to prepare for a job interview at Airbus
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer interactions. Think about specific examples where you went above and beyond to help a customer.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer complaints or issues. Highlight your ability to think on your feet and suggest improvements, as this role values a proactive approach to problem-solving.
✨Familiarise Yourself with Order Processing
Since the job involves processing orders, it’s beneficial to understand the basics of order management systems. If you have experience in logistics or similar environments, be sure to mention it and relate it to the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, company culture, or opportunities for process improvements. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
