At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a diverse team at Brenntag, where every voice matters.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
Acting as the first point of contact within an assigned territory, this role is responsible for delivering high levels of customer service through efficient order processing, effective query resolution, and coordinated complaint and returns management. The position plays a key role in ensuring a positive customer experience while supporting internal processes and continuous improvement.
Key Responsibilities
- Act as the first point of contact for customer service enquiries within the assigned territory.
- Process customer orders and re-orders accurately and in line with quality standards and performance targets.
- Coordinate customer complaints and returns management, working with internal and external stakeholders to ensure timely resolution.
- Respond to customer enquiries relating to orders, deliveries, and order management.
- Complete all relevant reporting, administration, and system updates accurately and on time.
- Identify, evaluate, and contribute to continuous process improvement opportunities to enhance customer service efficiency and quality.
Experience & Skills
- Previous experience working in a fast‑paced customer service, order processing, or administrative environment.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Confident communicator with a customer‑focused approach.
- Well organised with good problem‑solving skills.
- Comfortable using internal systems and Microsoft Office applications.
- Proactive and able to work both independently and as part of a team.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic.
Customer Service Advisor employer: Airbus
Brenntag is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Customer Service Advisors to thrive. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring that our team members can enhance their skills while contributing to a positive customer experience. Located in a dynamic environment, we value diversity and encourage innovative ideas, fostering a workplace where every individual can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Brenntag's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Role-play common customer scenarios with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Brenntag.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:As a Customer Service Advisor, strong communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for confident communicators!
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've resolved customer queries or complaints in the past. This will show us that you have the proactive mindset we value at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Airbus
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled specific situations, especially in fast-paced environments. Think about examples where you resolved complaints or improved processes.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Be Organised and Detail-Oriented
Prepare for the interview by organising your thoughts and materials. Bring along any relevant documents that showcase your experience. Highlight your attention to detail by discussing how you manage multiple tasks and ensure accuracy in your work.
✨Emphasise Continuous Improvement
Think about ways you've contributed to process improvements in past roles. Be ready to share specific examples of how you identified issues and implemented solutions. This shows your proactive approach and commitment to enhancing customer service efficiency.
