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- Tasks: Provide top-notch customer service and manage orders for our AdBlue business.
- Company: Join Brenntag, a leader in chemical distribution with a commitment to diversity and inclusion.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Customer service experience and IT skills are essential; SAP knowledge is a plus.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
To provide excellent customer service to all internal (depots) and external customers for the AdBlue business.
Responsibilities
- Follow up and respond to customer service calls ensuring positive interactions and customer satisfaction.
- Validate and process orders received via telephone and email promptly.
- Generate return authorisation numbers for the return of empty AdBlue packaging for credit and process them into the system.
- Manage and update system data such as price amendments, lead times, and customer information.
- Confirm AdBlue deliveries to generate invoices.
- Set up new customer accounts.
- Coordinate with Head Office to process supplier invoices and credits.
- Work with Depot Transport to expedite deliveries as required.
- Liaise with sales staff to maximise sales opportunities and meet customer requirements.
- Undertake any reasonable tasks assigned by line managers related to job performance, within the post holder\’s skills and abilities.
Skills
- Customer service experience in a fast-moving business environment.
- Experience with SAP or equivalent order processing systems.
- Proficient IT skills, including Microsoft Office suite, email, Word, Excel, etc.
Brenntag is committed to equal employment opportunities and values diversity in the workplace. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion, or other protected characteristics. We welcome applications from candidates of all backgrounds.
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Customer Service Advisor employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the AdBlue product and its market. Understanding the specifics of what you're selling will help you engage more effectively with customers and demonstrate your expertise during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Think about examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction, as these will be valuable to discuss.
✨Tip Number 3
Get comfortable with SAP or similar order processing systems. If you have access to any online tutorials or courses, take advantage of them to boost your confidence and show your commitment to learning.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in fast-paced environments. Mention specific examples where you successfully handled customer inquiries or resolved issues.
Showcase IT Skills: Since proficiency in IT skills is essential, make sure to mention your experience with Microsoft Office and any order processing systems like SAP. Provide examples of how you've used these tools effectively in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the role. Use this opportunity to express your enthusiasm for the position and the company, and how you can contribute to their success.
How to prepare for a job interview at Airbus
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and ensured customer satisfaction.
✨Familiarise Yourself with SAP
Since experience with SAP or equivalent order processing systems is essential, take some time to brush up on your knowledge of these systems. If you have any relevant experience, be ready to discuss it in detail.
✨Demonstrate IT Proficiency
As the role requires proficient IT skills, ensure you can confidently discuss your experience with Microsoft Office and other relevant software. You might even want to mention any specific projects where you used these tools effectively.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Consider asking about the team dynamics, the challenges faced in the AdBlue business, or opportunities for professional development within the company.
