At a Glance
- Tasks: Shape the future of defence communications by crafting winning service solutions.
- Company: Join Airbus Defence and Space, a leader in innovative technology.
- Benefits: Enjoy competitive salary, profit share, flexible working, and extensive personal development opportunities.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in a dynamic environment while building strong customer relationships.
- Qualifications: Experience in telecommunications and a knack for clear communication and technical detail.
The predicted salary is between 50000 - 65000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
LOCATION: Chippenham, Wiltshire, Portsmouth or Stevenage (with some hybrid working available subject to our Hybrid Working Policy)
TYPE: Full time
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Are you ready to shape the future of defence communications? We are looking for an innovative and commercially minded Bidding Service Architect to join our Solutions Development team at Airbus Defence and Space. Reporting directly to the Head of Service Solutions, you will work alongside a dedicated team of technical subject matter experts. Your primary role will be to ensure our service solutions perfectly align with customer requirements and project stakeholder needs across the full spectrum of managed services.
You will be instrumental in crafting compelling, winning customer offers. By deeply understanding our customers' needs, doctrine, and frameworks for Managed Services, you will weave our business drivers, incentives, and win themes into the solution as a "golden thread." Building trust is at the core of what we do. You will cultivate strong relationships with our customer community by consistently delivering on our promises. This role requires a unique balance: a positive, can-do attitude, a sharp eye for technical detail, and the business acumen to navigate both risks and opportunities.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- Design Leadership: Act as a Managed Service design expert within the Solutions Development team, driving the development of the overarching Service Model in line with secure by design principles.
- Stakeholder Interface: Serve as a customer and business interface for the solution from the initial sales campaign through to service implementation and transition.
- Structuring & Costing: Develop the Work Breakdown and Organisation Breakdown Structures, collaborating closely with Finance to develop competitive resource costings.
- Bid Artefacts: Produce critical customer artefacts, allocated Work Package Descriptions, and comprehensive statements of work for sub-contractors.
- Solution Articulation: Clearly map the solution against complex customer requirements, effectively managing and articulating Risks, Assumptions, Issues, Dependencies, and Opportunities (RAIDO).
- Resource Delivery: Partner with team leaders and transition staff to ensure resources are fully prepared to deliver services on time, to budget, and at peak performance.
ABOUT YOU
To succeed in this role, you will need a critical eye, strong presentation skills, and the ability to craft clear, compelling arguments.
- Industry Experience: Experience in defence or government telecommunications, ideally with an understanding of Military Satellite Communication systems and operations.
- Domain Expertise: Demonstrable expertise in UK MOD and Governmental service requirements for the supply chain delivering complex communication systems.
- Technical Architecture: A broad and deep understanding of all aspects of managed services and secure by design, with the proven ability to guide and direct technical design specialists.
- Bid Strategy & Analysis: The ability to assimilate complex customer requirements and translate organisational RAIDO matters into a compelling, viable, and compliant bid submission.
Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent
Experience Level: Professional
Job Family: Customer Account and Service Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Service Architect in Chippenham employer: Airbus
Airbus Defence and Space is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, flexible working arrangements, and a commitment to diversity and inclusion, employees are empowered to thrive in their roles while contributing to innovative defence solutions. The Chippenham, Wiltshire, Portsmouth, and Stevenage locations provide a collaborative environment where team members can engage in meaningful projects that shape the future of defence communications.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airbus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airbus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Architect in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airbus:Your cover letter is your chance to shine! Tell us why you want to work at Airbus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airbus!
How to prepare for a job interview at Airbus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
