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For Companies At a Glance
- Tasks: Lead daily pension operations and drive process improvements for exceptional service.
- Company: Join a dynamic team in a high-profile benefits function.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Make a real impact on pension services and support members with empathy.
- Qualifications: Experience in pensions administration and strong communication skills required.
- Other info: Collaborative environment with exposure to complex projects and valued contributions.
The predicted salary is between 22 - 30 £ per hour.
Location: Filton or Broughton (Hybrid with on‑site requirements)
Contract: 6‑month initial contract (with potential extension)
Hours: 35 hours per week (4.5‑day working pattern, flexible between 7am-7pm)
Clearance: BPSS+ (arranged via client)
Pay: £27.66 per hour PAYE / £37.00 per hour Umbrella
We are looking for an enthusiastic and proactive Pensions Operations Manager to join our client's UK Group Schemes & Benefits team. This is a fantastic opportunity to take ownership of day‑to‑day pension operations, drive process improvements, and support colleagues and members with clarity, empathy, and professionalism.
In this role, you will lead the delivery of pension administration activities, build strong relationships with internal and external partners, and contribute to wider business success. If you thrive in a fast‑paced environment, enjoy improving ways of working, and are committed to exceptional service, we would love to hear from you.
What You Will Be Doing
- Operational Leadership: Oversee the daily activities of the in‑house pensions team, including retirement cases, ill‑health processes, death benefit recommendations, income protection claims, invoicing, and communication campaigns. Allocate and plan team resources to meet daily, weekly, and monthly targets.
- Stakeholder Management: Build effective relationships with third‑party pension administrators and internal specialists. Liaise with scheme members to resolve queries and provide a clear, supportive experience. Foster strong links across the wider UK organisation.
- Process & Performance Improvement: Review, evaluate, and enhance processes to improve accuracy, efficiency, and service quality. Support ongoing pension-related projects alongside the Pensions Project Team. Implement changes following regulatory or company policy updates.
- Governance & Reporting: Prepare accurate management information (MI) and reports for a variety of stakeholders. Support annual financial scheme audits (typically 1-2 per year). Ensure compliance with internal policies, pensions legislation, and best practice standards.
What We Are Looking For
- Skills & Mindset: Excellent communication skills (verbal, written and presentation). Strong organisational skills with the ability to prioritise effectively. A collaborative mindset with confidence to ask questions, seek clarity, and help drive improvements. High attention to detail and ability to work under pressure. Ability to coach, mentor, and support team members.
- Experience: Previous experience leading or supporting a pensions administration team. Solid pension administration background, ideally 5+ years. Experience in large organisations or specialist pension providers (e.g., Mercer, Capita) is highly desirable. Experience integrating pension plans within a business is a strong advantage.
- Nice to Have: Familiarity with Google Workspace (G‑Suite). Experience coordinating events, supplier initiatives, or communication activities.
Why This Role Matters: You will play a key role in ensuring pension scheme members receive accurate, timely, and compassionate support at every stage of their journey. You will also help drive meaningful improvements in how pension services are delivered, making your impact felt across the organisation.
What Is in It for You? Opportunity to lead and shape operational delivery within a high‑profile benefits function. Exposure to complex pension schemes and large-scale projects. A supportive environment where your ideas and contributions are genuinely valued. Great stepping stone to senior operations, benefits leadership or specialist pensions roles.
Pensions Operations Manager (Filton or Broughton) in Bristol employer: Airbus
Contact Detail:
Airbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Operations Manager (Filton or Broughton) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to pensions operations. Think about how you can showcase your experience in leading teams and improving processes. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Don’t forget to research the company culture and values of potential employers. Tailor your conversations to show how your mindset aligns with theirs. This will help you stand out as a candidate who truly fits their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Pensions Operations Manager role. We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out!
We think you need these skills to ace Pensions Operations Manager (Filton or Broughton) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Operations Manager role. Highlight your relevant experience in pensions administration and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your past achievements in pension operations.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Airbus
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the key processes involved in pension administration, especially those mentioned in the job description like retirement cases and income protection claims. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlight how you can foster collaboration and support your colleagues, as this is crucial for the role.
✨Prepare for Stakeholder Management Questions
Expect questions about how you would build relationships with third-party administrators and internal specialists. Have examples ready that demonstrate your communication skills and ability to resolve queries effectively. This will help illustrate your capability in stakeholder management.
✨Demonstrate Your Problem-Solving Abilities
The role requires process improvement, so be ready to discuss how you've identified inefficiencies in past roles and implemented changes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
