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- Tasks: Manage technical support and service delivery for cutting-edge storage and virtualisation products.
- Company: Join Airbus, a leader in aerospace and technology with a commitment to diversity.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Why this job: Make an impact in a dynamic environment while working with innovative technologies.
- Qualifications: Experience in IT products and strong technical skills required.
- Other info: Flexible work options and a supportive team culture await you.
The predicted salary is between 50000 - 65000 ÂŁ per year.
We are seeking a Technical Specialist & Service Delivery Manager for Storage, Backup, Compute and Virtualisation products in a demanding, dynamic, and high‑paced environment where strong Technical & Supplier Management skills are key to success. Reporting directly to the HO Storage and Backup, you will facilitate Entry‑Into‑Service from Plan and Build team to the Supplier in Run Operations as part of a Multi‑Function team.
The role is both a technical and service‑driven role managing various products including supplier management. You will need a good understanding of one or more technologies required with the ability to learn the fundamentals of all assigned products whilst abiding by ITIL best practices. You will be working in a team of 8 designing, implementing and maintaining the infrastructure in operational condition, E2E, in line with OLA/SLAs focusing on both Business continuity and end user satisfaction via our 3rd party supplier.
How you will contribute to the team:
- Technical Support and Consultation: Provide expert technical guidance and support to engineering teams, project managers, and stakeholders. Act as a subject‑matter expert in specific technology domains.
- Strong technical skills and experience: Specifically IT Products such as NetApp, Veeam, HPE Servers & ESXi, and have the appropriate level of knowledge to manage the product effectively via the partner.
- Documentation and Reporting: Prepare comprehensive technical documentation, including specifications, reports, and presentations. Communicate technical findings and recommendations effectively to diverse audiences.
- Monitor both in‑sourced and outsourced teams and activities in conjunction with contract management.
- Perform ITIL‑based processes including incident, problem, change, configuration management, asset management, major incident management, and entry into service.
- Contribute to annual capacity planning and budget management for managed products.
- Experience in a technical role within the aerospace, defence, or a highly regulated technology‑driven industry.
- Teamwork: Ability to work effectively as part of a multidisciplinary team in a fast‑paced and collaborative environment. Previous experience working in a product‑based delivery model.
- ITIL accredited with workplace experience.
- Experience in contract management.
How we can support you:
Many of our staff work flexibly in many different ways, including part‑time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car‑leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more.
Work / Life Balance: 37‑hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e‑learning courses, internal mobility including international opportunities.
Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle‑to‑work scheme, on‑site canteen and coffee shop.
Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
technical Specialist / Service Delivery Manager in Newport employer: Airbus S.A.S.
Contact Detail:
Airbus S.A.S. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land technical Specialist / Service Delivery Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with storage, backup, and virtualisation products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL best practices and the specific technologies mentioned in the job description. We recommend creating a cheat sheet of key concepts and examples to showcase your expertise during the interview.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that match your skills and interests, and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace technical Specialist / Service Delivery Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Specialist / Service Delivery Manager role. Highlight your experience with IT products like NetApp and Veeam, and showcase your technical skills and supplier management expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this dynamic role. Mention your understanding of ITIL best practices and how you can contribute to business continuity and end-user satisfaction.
Showcase Teamwork Skills: Since teamwork is key in this role, be sure to include examples of how you've successfully collaborated in fast-paced environments. We want to see how you can work effectively within a multidisciplinary team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Airbus S.A.S.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like NetApp, Veeam, and HPE Servers. Being able to discuss these products confidently will show that you're not just familiar with them but can also provide expert guidance.
✨Master ITIL Best Practices
Since the role involves ITIL processes, it’s crucial to understand these frameworks thoroughly. Prepare examples from your past experiences where you've successfully implemented ITIL practices, such as incident or change management, to demonstrate your capability.
✨Showcase Your Teamwork Skills
This position requires working in a multidisciplinary team, so be ready to share stories about how you've collaborated effectively in previous roles. Highlight any challenges you faced and how you overcame them as part of a team.
✨Prepare for Technical Documentation Questions
Expect questions about your experience with technical documentation and reporting. Bring examples of reports or presentations you've created in the past, and be prepared to discuss how you communicate complex technical information to diverse audiences.