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- Tasks: Manage service delivery, analyse data, and create impactful reports.
- Company: Join Airbus, a leader in innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Make a difference in a dynamic environment while developing your skills.
- Qualifications: Strong data interpretation and organisational skills; teamwork is essential.
The predicted salary is between 30000 - 40000 £ per year.
The role of Junior Service Delivery Manager will encompass a wide range of tasks including but not limited to data analytics and report writing, collating data to create reports/metrics/produce graphical data, SLA measurement, management and assisting with stakeholder co‑ordination and management of service delivery tasks required to adhere to customer contracts.
How you will contribute to the team:
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non‑fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
About you:
- Produce reports and be able to interpret raw data.
- Work across multiple departments in order to co‑ordinate processes and manage SLAs.
- Work across multiple projects with changing priorities.
- Time management, planning and organisational skills are key.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
Financial Reward:
- Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more.
Work / Life Balance:
- Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
- There are no core hours on Friday afternoons.
- Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements).
Personal Development:
- Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e‑learning courses, internal mobility including international opportunities.
Health & Wellbeing:
- Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance, eye tests, cycle‑to‑work scheme.
Family and Caregiving:
- Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Inclusive Environment:
- Wellbeing room, multi‑faith room, employee representative groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).
Our world is changing from our commitment to zero‑carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose.
Junior Service Delivery Manager in Newport employer: Airbus S.A.S.
Contact Detail:
Airbus S.A.S. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and data analytics. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio of your work, especially any reports or data analyses you've done. This will help you stand out and demonstrate your ability to meet SLAs and manage service delivery tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior Service Delivery Manager in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data analytics and report writing. We want to see how your skills align with the Junior Service Delivery Manager role, so don’t hold back on showcasing relevant projects!
Showcase Your Organisational Skills: Since this role involves managing SLAs and coordinating across multiple departments, it’s crucial to demonstrate your time management and organisational skills. Share examples of how you've successfully juggled multiple tasks or projects in the past.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Airbus S.A.S.
✨Know Your Data
As a Junior Service Delivery Manager, you'll be dealing with data analytics and report writing. Brush up on your data interpretation skills before the interview. Be ready to discuss how you've used data to drive decisions or improve processes in past roles.
✨Understand SLAs Inside Out
Familiarise yourself with Service Level Agreements (SLAs) and their importance in service delivery. Prepare examples of how you've monitored or managed SLAs in previous experiences, and think about how you would handle non-fulfilment situations.
✨Showcase Your Coordination Skills
This role requires working across multiple departments. Think of specific instances where you've successfully coordinated between teams or projects. Highlight your time management and organisational skills, as these will be crucial for the position.
✨Emphasise Your Adaptability
With changing priorities being a part of the job, it's essential to demonstrate your adaptability. Prepare to share examples of how you've managed shifting tasks or priorities in the past, and how you maintained focus on delivering results.