Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service delivery, analyse data, and create impactful reports.
- Company: Join Airbus, a leader in innovation and sustainability.
- Benefits: Competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Inclusive environment with a focus on personal growth and well-being.
- Why this job: Make a real difference in service delivery while growing your career.
- Qualifications: Strong data analysis skills and ability to manage multiple projects.
The predicted salary is between 30000 - 40000 £ per year.
The role of Junior Service Delivery Manager will encompass a wide range of tasks including but not limited to data analytics and report writing, collating data to create reports/metrics/produce graphical data, SLA measurement, management and assisting with stakeholder co‑ordination and management of service delivery tasks required to adhere to customer contracts.
How you will contribute to the team:
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non‑fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
About you:
- Produce reports and be able to interpret raw data.
- Work across multiple departments in order to co‑ordinate processes and manage SLAs.
- Work across multiple projects with changing priorities.
- Time management, planning and organisational skills are key.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.
Financial Reward:
- Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more.
Work / Life Balance:
- Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
- There are no core hours on Friday afternoons.
- Employees may use this flexibility at their discretion, provided they fulfil their contractual working hours and meet business needs (such as urgent deadlines or client requirements).
Personal Development:
- Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e‑learning courses, internal mobility including international opportunities.
Health & Wellbeing:
- Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance, eye tests, cycle‑to‑work scheme.
Family and Caregiving:
- Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
Inclusive Environment:
- Wellbeing room, multi‑faith room, employee representative groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).
Our world is changing. From our commitment to zero‑carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose.
Locations
Junior Service Delivery Manager in Newport, Wales employer: Airbus S.A.S.
Contact Detail:
Airbus S.A.S. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their SLAs and how they measure success. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your data interpretation skills! Since the role involves report writing and data analytics, being able to discuss your approach to these tasks confidently will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Service Delivery Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with data analytics and report writing. We want to see how your skills align with the Junior Service Delivery Manager role, so don’t hold back on showcasing relevant projects!
Showcase Your Organisational Skills: Since this role involves managing SLAs and coordinating across multiple departments, it’s crucial to demonstrate your time management and organisational skills. Share examples of how you've successfully juggled multiple tasks or projects in the past.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Airbus S.A.S.
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would monitor and manage these SLAs, and think of examples from your past experiences where you've successfully met or exceeded expectations.
✨Data is Your Best Friend
Since the role involves data analytics and report writing, brush up on your data interpretation skills. Bring examples of reports you've created or metrics you've tracked in previous roles, and be ready to explain how you used that data to drive decisions.
✨Showcase Your Coordination Skills
This position requires working across multiple departments, so highlight any experience you have in stakeholder management or cross-departmental collaboration. Prepare a story that illustrates how you effectively coordinated tasks and managed priorities in a dynamic environment.
✨Time Management is Key
With changing priorities being a part of the job, demonstrate your time management and organisational skills. Think of specific strategies you’ve used to stay organised and meet deadlines, and be ready to share how you adapt when faced with unexpected challenges.