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For Companies At a Glance
- Tasks: Join Airbus to manage service delivery in cyber security and protect vital systems.
- Company: Airbus Defence and Space, a leader in aerospace innovation.
- Benefits: Earn £23,000, enjoy half-day Fridays, 25 days holiday, and flexible perks.
- Why this job: Gain a degree while working on cutting-edge technology that safeguards national infrastructure.
- Qualifications: 3 A Levels at grade C or above; passion for service delivery is key.
- Other info: Dynamic apprenticeship with excellent career growth and a commitment to diversity.
The predicted salary is between 19000 - 27000 £ per year.
Service Delivery Management Degree Apprenticeship
Join to apply for the Service Delivery Management Degree Apprenticeship role at Airbus Defence and Space.
Job Information
Start date: September 2026
Location: Airbus Defence & Space Newport
Duration: 5 years
University: Swansea University
Degree: BSc (Hons) Applied Business Management
Benefits
- Salary: £23,000
- 37 hours per week // Half day Fridays
- 25 days holiday plus bank holidays
- Pension
- Success share
- Plus many more flexible benefits!
- Subject to completing full hours prior to this
What you will be doing
An exciting opportunity has arisen for a Service Delivery Management Apprentice within the Cyber Security Division at Airbus Defence & Space in Newport, South Wales. Reporting directly to the Service Delivery Programme Manager you will work on advanced high grade crypto systems and key management systems to protect Governments, Military, Enterprise Organisations and essential National Infrastructure from cyber threats.
As part of this degree apprenticeship you will study towards achieving a BSc (Hons) Applied Business Management Degree Apprenticeship provided by Swansea University.
Skills you will be taught will include:
- The ITIL Framework
- Service Level Management
- Incident and Problem Management
- Change Management
- Communication and Leadership
- Supplier Management
- Customer Management
- An understanding of the technologies relevant to the Services being managed
Requirements
In order to be eligible for this apprenticeship you must have a minimum of:
- 3 A Levels (or equivalent) at grade C or above
Successful candidates will be able to demonstrate the following:
- Submit your CV stating your grades and if they are predicted or achieved
- Submit a Cover Letter highlighting your passion and suitability for this apprenticeship
- Genuine interest in service delivery and excellent customer service
- Highly self‑motivated and articulate with good verbal and written communications skills
Equal Employment Opportunity
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Security Clearance
The successful candidate will be subject to security clearance in order to undertake related work in accordance with business needs. Eligibility to gain UK SC Security Clearance or you will be subject to a BPSS check (including a criminal record check).
Legal Statements
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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Service Delivery Management Degree Apprenticeship employer: Airbus Defence and Space
Contact Detail:
Airbus Defence and Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Management Degree Apprenticeship
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus Defence and Space on LinkedIn. Ask them about their experiences and any tips they might have for landing the apprenticeship. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and customer management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion! During the interview, share specific examples of your interest in service delivery and how you've demonstrated excellent customer service in the past. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Airbus Defence and Space.
We think you need these skills to ace Service Delivery Management Degree Apprenticeship
Some tips for your application 🫡
Craft a Standout CV: Your CV is your first impression, so make it count! Highlight your grades clearly and mention whether they are predicted or achieved. Tailor it to showcase any relevant experience or skills that align with the Service Delivery Management role.
Write a Passionate Cover Letter: This is your chance to shine! Use your cover letter to express your genuine interest in service delivery and customer service. Share why you’re excited about this apprenticeship and how your skills make you a great fit for the team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your articulate nature. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Airbus Defence and Space
✨Know Your Stuff
Make sure you understand the basics of Service Delivery Management and the ITIL framework. Brush up on key concepts like Service Level Management and Incident Management, as these will likely come up in your interview.
✨Show Your Passion
In your cover letter and during the interview, express your genuine interest in service delivery and customer service. Share any relevant experiences or projects that highlight your enthusiasm for the field.
✨Practice Communication Skills
Since good verbal and written communication skills are essential, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to build confidence and refine your responses.
✨Research Airbus and Cyber Security
Familiarise yourself with Airbus Defence and Space, especially their Cyber Security Division. Understanding their mission and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
