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- Tasks: Manage service delivery, analyse data, and ensure customer satisfaction.
- Company: Join Airbus Defence and Space, a leader in innovation and inclusivity.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Embrace a supportive culture with diverse employee groups and wellbeing initiatives.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong data interpretation and time management skills required.
The predicted salary is between 30000 - 40000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
Location: Newport, South Wales (some hybrid working available subject to our Hybrid Working Policy).
Role Overview: The role of Junior Service Delivery Manager will encompass a wide range of tasks including data analytics, report writing, collating data to create reports/metrics, SLA measurement, management and assisting with stakeholder coordination and management of service delivery tasks required to adhere to customer contracts.
Responsibilities:
- Monitors, reports and manages the fulfilment of the SLAs.
- Manages actions for mitigation in case of non‑fulfilment in agreement with the product manager and the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Level Agreements and cost optimization for infrastructure or applications.
- Defines the required corrective actions to be led to meet the objectives and drives the associated operational teams.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
Qualifications:
- Produce report and be able to interpret raw data.
- Work across multiple departments in order to coordinate processes and manage SLAs.
- Work across multiple projects with changing priorities.
- Time management, planning and organisational skills are key.
Benefits:
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping.
- Work / Life Balance: Flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. No core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ e‑learning courses, internal mobility including international opportunities.
- Health & Wellbeing: Wellbeing benefits (24/7 online GP, mental health support), Employee Assistance Programme, discounted family health/dental insurance/eye tests, cycle‑to‑work scheme.
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
- Inclusive Environment: Wellbeing room, multi‑faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).
Support and Flexibility: Many staff work flexibly, including part‑time, and requests for adjustments for the selection process will be accommodated. Airbus is a Disability Confident Employer and will offer an interview to any applicant with a disability or long‑term condition.
Company: AIRBUS Defence and Space Limited
Employment Type: Permanent, Entry Level, Digital.
EEO Statement: Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is committed to equal opportunities for all.
Junior Service Delivery Manager in Newport-On-Tay employer: Airbus Defence and Space
Contact Detail:
Airbus Defence and Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in Newport-On-Tay
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experiences and skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Junior Service Delivery Manager in Newport-On-Tay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Service Delivery Manager role. Highlight your experience with data analytics, report writing, and managing SLAs, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to emphasise your time management, planning, and organisational skills. We want to see how you can juggle multiple projects and changing priorities effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Airbus Defence and Space
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you would monitor and manage these SLAs, and think of examples from your past experiences where you've successfully met or exceeded expectations.
✨Data is Key
Since the role involves data analytics and report writing, brush up on your data interpretation skills. Bring examples of reports you've created or data you've analysed in previous roles, and be ready to explain your thought process behind them.
✨Showcase Your Coordination Skills
The Junior Service Delivery Manager will need to work across multiple departments. Prepare to discuss how you've effectively coordinated with different teams in the past, and highlight any specific tools or methods you used to keep everyone aligned.
✨Be Ready for Change
With changing priorities being a part of the job, demonstrate your adaptability. Think of instances where you've successfully managed shifting tasks or projects, and be ready to share how you prioritised your workload to meet deadlines.