At a Glance
- Tasks: Manage IT services ensuring reliability and security for 5,000 users.
- Company: Join Airbus Defence and Space, a leader in innovation and inclusivity.
- Benefits: Enjoy competitive salary, profit share, flexible working, and extensive wellbeing support.
- Other info: Embrace a diverse workplace with personalised development plans and e-learning access.
- Why this job: Make a real impact in a dynamic environment with global opportunities.
- Qualifications: Experience in IT Service Management and strong technical skills in Messaging Services.
The predicted salary is between 50000 - 65000 £ per year.
Security Clearance: Must be able to gain UK SC Clearance
Location: Mon-Fri - Portsmouth / Stevenage sites (with some hybrid working available subject to our Hybrid Working Policy)
Travel: Business trips are expected within the UK or Europe; willingness to travel accordingly.
Type: Full time
Hours: 37 hours per week
Benefits:
- Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and much more
- 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday
- Personalised development plan, Airbus Leadership University and unlimited access to over 10,000 e‑learning courses, internal mobility including international opportunities
- Wellbeing benefits (24/7 online GP and mental health support), Employee Assistance Programme, discounted family health/dental insurance, eye tests, cycle‑to‑work scheme
- Life assurance, enhanced pay for maternity, paternity, adoption, shared parental leave and caregiving
- Inclusive environment: wellbeing room, multi‑faith room, employee representative groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
Role Responsibilities:
- Responsible for the reliability, availability and security of National Messaging services in the UK with 5,000 users
- Perform ITIL‑based support processes: incident, problem, change, configuration, event management with a proven user‑centric approach
- Ensure service agreements with the provider are observed and concluded
- Analyse service KPIs and user feedback to propose and implement improvement actions, increasing customer satisfaction
- Manage and report on the planned operating budget
- Contribute to the definition of new products and services with the product teams
Required Skills and Experience:
- Experience in IT Service Management and operational activities, including service provider steering
- Proven experience collaborating within large‑scale, complex, multicultural enterprise environments
- Service and customer experience oriented
- Demonstrated expertise in Crisis/Major Incident Management
- Autonomous contract‑management experience for projects and programs
- Strong technical expertise in Messaging and Directory Services, specifically:
- Microsoft Exchange (on‑premise) and knowledge of messaging protocols
- Managing email security gateways (e.g., Cisco ESA, FortiMail, IMSVA)
- Active Directory (user lifecycle, group management)
- Knowledge of Microsoft Office 365 is valued
Support & Flexibility: Many staff work flexibly. Discuss your flexibility needs at interview. Request adjustments for selection process (e.g., accessible facilities, auxiliary aids). We are a Disability Confident Employer offering interview support to applicants with disabilities or long‑term conditions.
EEO Statement: Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. No monetary exchange will be requested during the recruitment process.
Locations
Service Delivery Manager in Hampshire, Portsmouth employer: Airbus Defence and Space
Airbus Defence and Space Limited is an exceptional employer, offering a dynamic work environment in Portsmouth and Stevenage that fosters personal and professional growth. With competitive benefits including flexible working arrangements, a comprehensive development plan, and a strong commitment to employee wellbeing, Airbus prioritises a diverse and inclusive culture where every team member can thrive. Join us to be part of a forward-thinking organisation that values innovation and collaboration while providing opportunities for international mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Airbus or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Managers. We should also think about our own experiences that showcase our skills in IT Service Management and customer experience.
✨Tip Number 3
Show off our problem-solving skills! During interviews, be ready to discuss how we've handled crises or major incidents in the past. Real-life examples will make us stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily.
We think you need these skills to ace Service Delivery Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Service Management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience in crisis management and customer service.
Showcase Your Technical Skills:We’re looking for someone with strong technical expertise, especially in Microsoft Exchange and Active Directory. Make sure to highlight these skills in your application, as they are crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Airbus Defence and Space
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL processes like incident, problem, and change management. Be ready to discuss how you've applied these in past roles, especially in a user-centric way. This will show that you understand the core of service delivery.
✨Showcase Your Crisis Management Skills
Prepare examples of how you've handled major incidents or crises in your previous jobs. Highlight your decision-making process and how you ensured minimal disruption. This is crucial for a Service Delivery Manager role.
✨Familiarise Yourself with Messaging Technologies
Since the role requires expertise in Microsoft Exchange and email security gateways, make sure you can talk confidently about your experience with these technologies. If you have knowledge of Microsoft Office 365, don’t forget to mention it!
✨Emphasise Your Collaborative Spirit
This position involves working in large, multicultural environments, so be prepared to discuss how you've successfully collaborated with diverse teams. Share specific examples that demonstrate your ability to work well with others and drive customer satisfaction.
