At a Glance
- Tasks: Lead and develop technical training for cutting-edge space technology.
- Company: Join Airbus Defence & Space, a leader in innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible working, and extensive personal development opportunities.
- Other info: Inclusive environment with support for personal growth and well-being.
- Why this job: Make an impact in the space industry while growing your skills and career.
- Qualifications: Experience in technical training and knowledge of satellite communications required.
The predicted salary is between 45000 - 55000 £ per year.
SECURITY CLEARANCE: Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.
LOCATION: Portsmouth or Chippenham, Wiltshire (with some hybrid working available subject to our Hybrid Working Policy)
TYPE: Full time
WHAT'S IN IT FOR YOU
- Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
- Work / Life Balance: 37 hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday. There are no core hours on Friday afternoons.
- Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
- Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
- Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
- Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)
We are looking for a Customer Training Manager to join our team at Airbus Defence & Space, Portsmouth. Reporting directly to the Head of Logistics, ILS and Training you will be responsible for establishing and managing technical communication training services for Space Digital and ensure that training products and services are delivered on time, within budget, and in alignment with customer and user requirements.
HOW YOU WILL CONTRIBUTE TO THE TEAM
- You will conduct Training Needs Analysis (TNA) to identify training gaps and propose effective solutions.
- You will develop and deliver training courses for new equipment and services provided by Space Digital.
- You will manage technical training instructors and support staff, ensuring high-quality training delivery.
- You will collaborate with internal teams to gather necessary information for training development.
- You will conduct training assurance activities and evaluations to measure effectiveness against performance standards.
ABOUT YOU
- Experience in developing and delivering technical training within satellite communications.
- Experience conducting Training Needs Analysis.
- Knowledge of JSP 882
- Experience leading a training team, including resource and workload management.
HOW WE CAN SUPPORT YOU
Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process.
As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Customer Training Manager in Chippenham employer: Airbus Defence and Space
Airbus Defence and Space in Portsmouth is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to cutting-edge projects in the aerospace sector. With a commitment to employee well-being and a supportive team environment, Airbus provides a rewarding workplace for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Manager in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Airbus Defence and Space. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Airbus Defence and Space before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Manager in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Airbus Defence and Space:Your cover letter is your chance to shine! Tell us why you want to work at Airbus Defence and Space specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Airbus Defence and Space!
How to prepare for a job interview at Airbus Defence and Space
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
